Veterinary Client Care Representative

Why Join Our Team Cat Veterinary Clinic is a specialized feline-exclusive practice that creates a uniquely tailored experience for cats and their owners. We believe cats deserve a dedicated space designed specifically for their needs, behaviors, and sensitivities. Our clinic offers a soothing, quiet environment free from the stress of barking and other animals. From the moment patients enter our doors, every aspect of their experience is designed with feline comfort in mind. Our state-of-the-art equipment allows us to provide advanced care while maintaining the calm, focused atmosphere cats need. What Sets Us Apart Feline Exclusive: Completely dedicated to cat care with no barking or other animal stressors Stress-Reduced Environment: Quiet, soothing space designed specifically for feline comfort Advanced Equipment: Modern technology tailored for feline medicine Specialized Expertise: Deep understanding of unique feline health needs Individualized Approach: Thoughtful, personalized care for each whiskered patient Join us to practice in a setting where quality feline medicine meets compassion. If you’re passionate about cat health and want to work in a clinic that truly understands the unique needs of our feline companions, Cat Veterinary Clinic may be your perfect professional home. About This Role As a full-time Client Care Representative , you’ll be the warm, welcoming face of our veterinary practice! In this vital front-line position, you’ll create positive first impressions with our clients and set the tone for their entire experience with us. You will be the compassionate bridge between our clients and their beloved pets’ care, guiding pet parents through appointments, answering questions, and ensuring smooth operations at our reception area. This role combines your people skills, organizational abilities, and genuine love for animals to help us deliver exceptional veterinary care. What Success Looks Like Creating Exceptional First Impressions: You’ll warmly greet clients and their pets, making them feel welcome and valued from the moment they contact our practice. Communication Excellence: You’ll skillfully manage multi-line phone systems, gather and document important information accurately, and convey pet care instructions clearly and compassionately. Appointment Wizard: You’ll masterfully schedule, confirm, and manage appointments while efficiently handling check-ins and check-outs with proper documentation. Team Coordination: You’ll promptly alert appropriate departments when patients arrive, distribute daily schedules, and ensure patient files are properly prepared and updated. Professional Environment: You’ll maintain an inviting, clean, and organized reception area that helps create a positive experience for clients and their pets. What Makes You a Great Fit Providing a welcoming and professional first impression by greeting every client with efficiency and warmth Ability to multi-task and attend to multi-line phone systems and veterinary programs Proficient in handling high volume, high-stress cases while maintaining professionalism Efficiently optimize clinic workflow through strategic appointment scheduling and proactive confirmation calls Maintaining any required documents or medical records Upholding rigorous hospital standards for cleanliness and organization Accurately handling deposits and financial transactions from clients Accurately educating clients on veterinary services and best practices for animal care Education & Experience High School Diploma/GED or equivalent required 2+ years of customer service experience in an animal hospital Experience with veterinary programs Knowledge of veterinary terminology and protocols Manage cash handling and financial transactions How We’ll Support You Competitive Pay: $20.00 - $23.00 per hour, commensurate with experience Comprehensive Benefits: 401k with company match Growth Opportunities: Continuing education and professional development support Work-Life Balance: PTO and mental health assistance Perks: Employee discounts on services, a scrub allowance, and a referral program A Welcoming Team: We’re a hard-working and collaborative team where your voice matters! EEO Statement We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. #J-18808-Ljbffr Companion Pet Partners