Customer Service and Order Processing Specialist

The Opportunity We are seeking a reliable, customer-focused Customer Service & Order Processing Specialist to join their San Jose team. In this dual-function role, you will be the front-line point of contact for incoming customer requests via phone, email, and counter walk-ins. You will process purchase orders, cross-reference custom dimensions and technical filter specifications, coordinate with warehouse staff for order fulfillment, and ensure seamless delivery scheduling.

Required Qualifications & Skills

• Experience: 2+ years of customer service, order entry, or counter sales experience, ideally within distribution, building materials, HVAC, plumbing, or industrial supply.

• Data Entry Accuracy: Exceptional attention to detail and high-speed data entry skills with proven accuracy in processing part numbers, dimensions, and financial totals.

• Technical Aptitude: Ability to learn specialized product lines, sizing metrics (e.g., standard vs. custom filter dimensions, MERV ratings), and inventory codes quickly.

• Communication: Clear, professional verbal and written communication skills with a friendly, customer-centric phone demeanor.

• Software Proficiency: Proficient with Microsoft Office Suite (Word, Excel, Outlook) and comfortable learning proprietary ERP/inventory databases.

• Problem-Solving Skills: Self-motivated team player who can multi-task in a fast-paced environment and resolve customer issues effectively.

salary: $30 - $34 per hour
shift: First
work hours: 7:30 AM - 4:30 PM
education: High School

Responsibilities

• Customer Support & Order Intake: Respond promptly to incoming customer calls, emails, and walk-in inquiries regarding filter products, stock availability, pricing, and custom lead times.

• Order Processing & Data Entry: Accurately enter and process sales orders, purchase orders, and quotes within the internal inventory management database. Verify line items, pricing, custom sizing, and shipping/pickup details.

• Technical Product Assistance: Assist commercial clients and contractors in identifying correct filter types (pleated, HEPA, MERV ratings, custom dimensions, belts, housings) based on their specific HVAC unit requirements.

• Warehouse & Logistics Coordination: Work closely with warehouse and inventory staff to monitor stock levels, track backorders, and schedule local delivery routes or same-day customer pickups.

• Invoicing & Account Management: Issue order confirmations and invoices, process payments, and coordinate with the accounting department to resolve any billing or PO discrepancies.

• Vendor & Supply Coordination: Communicate with product manufacturers and suppliers to check order statuses, confirm lead times, and track incoming stock shipments.

Skills

• Order Filling
• Order Processing
• Telephone Etiquette
• CRM
• ERP
• Customer Service
• CUSTOMER ORDERS/SALES
• estimating
• HVAC

Qualifications

• Years of experience: 4 years
• Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact View email address on us.fitly.work.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.

Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.




Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.




We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.