Customer Service Representative

What You'll Be Doing Wake County is looking for you! The Veteran Services Division is seeking an experienced Customer Service Representative to provide customer service to citizens of Wake County and County employees. Services may include responding to customer inquiries regarding specific services, requesting and processing customer information, taking payments, and providing information regarding regularly performed County activities. The Customer Service Representative role is similar to an Office Assistant; however, the customer service function typically represents the primary role and a significant portion of the duties. Essential Functions: Answer calls and respond to inquiries from customers, both internally and externally Respond to service requests, schedule appointments, provide general information, or direct requests to the appropriate area Greet persons entering the establishment, determine the nature and purpose of visit, and direct or escort them to specific destinations Respond to requests for general information regarding regularly performed County activities or refer requests to the appropriate area Complete routine office forms and records; record intake information, enter customer data in the system, record payments, and cancel or update accounts Maintain records of customer interactions or transactions, including details of inquiries Generate routine reports summarizing work activities Process mail Perform routine word processing and scanning Copy, compile, sort, and file information About the Department Wake County Veterans Services provides comprehensive support, advocacy, and access to resources for veterans, service members, and their families. The Department's programs include Community Revitalization, Development Financing, Rental Assistance, Homeless Services, Community Outreach, Emergency Shelter, Veterans Services, and Permanent Supportive Housing. The Basics (Required Education and Experience) High school diploma or GED Six months of job-related experience Equivalent education and experience are accepted Beyond the Basics (Preferred Education and Experience) Experience with outreach, face to face assistance, and assisting the public with connecting with community programs, benefits, etc. Experience with accurate data entry input with a high call volume and walk-in traffic simultaneously Prior experience with DocuSign Strong customer service experience Ability to multi-task and maintain professionalism under pressure How Will We Know You’re 'The One'? Ability to use active listening skills to give full attention to what others are saying, taking time to understand the points being made and asking questions when appropriate Skill in communication and customer service to provide customers with accurate, consistent, and timely responses Ability to solve basic problems considering the full range of options to find solutions and makes decisions to resolve the situation Ability to exercise time management and organizational skills Knowledge of how to use basic functions of the Microsoft Office Suite About This Position Location: HSC Somerset, Raleigh, NC 27609 Employment Type: Regular Work Schedule: Mon - Fri 8:30 am - 5:15 pm Hiring Range: $24.37 - $28.65 Market Range: $24.37 - $28.65 Posting Closing Date: 7:00 pm on 7/1/2026 Equal Opportunity Statement Wake County provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. Background Check Statement Position may require a background check that may include: criminal, credit, motor vehicle, education, and sexual offender registry or others based on job requirements. Unless required by state law, a record of conviction will not automatically exclude you from consideration for employment. Wake County Government is an Equal Opportunity Employer. Emergency Service Worker Statement In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training. #J-18808-Ljbffr Wake County