Customer Service Representative

Hourly Pay: $18–$20 | Full-Time Position Shift: Monday - Friday 8am-5pm We’re looking for a Customer Service Representative who is friendly, proactive, and detail-oriented to join our growing Raleigh, NC team. This isn’t just another job—it’s a meaningful career opportunity where your voice matters, your efforts are appreciated, and your growth is encouraged. What You’ll Be Doing: Provide professional, empathetic customer service with a positive attitude Handle a high volume of incoming calls efficiently and effectively Communicate clearly across multiple channels to resolve issues and provide timely updates Research and recommend solutions that best fit customer needs Accurately document customer interactions and maintain up-to-date records Coordinate with technicians and internal teams for seamless service delivery Develop a deep understanding of our services and become a trusted resource What We’re Looking For: 1+ year of customer service experience (home services experience is a plus) Strong communication and active listening skills Organized, with excellent time management and multitasking abilities Friendly, calm under pressure, and a team player Familiarity with ServiceTitan is a plus—but we’re happy to train the right person Willing to work a Saturday rotation. High school diploma or equivalent Why You’ll Love It Here: Supportive, team‑oriented culture where your contributions matter Clear pathways for advancement—we promote from within Recognition and rewards for hard work and results Paid training and ongoing mentorshipA growing company with a reputation for excellence and integrity What We Offer: Hourly Pay: $18–$20, based on experience Health, Vision, and Dental Insurance Paid Time Off and Paid Holidays 401(k) with company match Employee Discounts and Referral Program Career growth opportunities within a respected and expanding company Location: Raleigh, NC Position Type: Full-Time, Hourly Guild Garage Group LLC is an Equal Opportunity Employer AA/EOE/M/F/V/D. In compliance with the Americans with Disabilities Act, GDS may provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer. All candidates are required to undergo pre-employment Background and Drug Screenings, as well as a Motor Vehicle Record Check. *This posting provides details on potential commissioned compensation ranges and possibilities. These amounts are not guaranteed and should in no way be construed as a salary offer. #J-18808-Ljbffr