Liquor Store Associate

Job Summary This role is responsible for increasing customer confidence and loyalty by providing courteous and prompt service, maintaining consistent operating conditions, and creating a friendly atmosphere. Responsibilities % Of Time Compliance 50% Observe customers and check identification for age verification. Identify customers who should not be served additional alcohol and monitor them to prevent open containers from leaving the store. Deny sale of alcohol or tobacco to underage or intoxicated customers. Customer Excellence 25% Provide continuous attention to customers' needs. Greet, assist, and thank customers in a prompt, courteous, and friendly manner. Offer product suggestions to customers when appropriate. Operational Excellence 25% Stock and rotate department products to ensure freshness and date control. Restock and use supply items efficiently to eliminate waste and maintain the lowest supply cost. Operate department equipment and tools; operate cashiering equipment accurately and efficiently, recognizing all forms of tender and providing correct change when appropriate. Keep the work area clean, orderly, and free from safety hazards; report faulty equipment and hazards to management. Qualifications Must be at least 21 years of age. TIPS Training required prior to position start date. Ability to read, write, speak, and understand English; proficiency in following instructions. Authorization to work in the United States or the ability to obtain the same. Successful completion of a pre-employment drug test and background check. Compliance with all company policies and procedures. High standard of integrity and reliability. Basic computer skills required to participate in online training. Customer service skills. Ability to work in a fast-paced and busy environment. Education High School / GED Diploma Required Languages English (required) Preferred Languages English and Spanish (preferred) Experience 0-3 years minimum (no supervisory experience required) Environmental Factors Retail – General Heavy: Physical demands include standing, walking, and using manual dexterity. Employees may need to reach, lift, push, or carry loads up to 250 lbs. Tasks involve repetitive movements, standing on various floor types, and exposure to indoor, outdoor, and wet/humid conditions. Safety risks include slip-and-fall hazards, sharp objects, loud noise, and exposure to cleaning solutions. Required equipment includes cleaning supplies, general office equipment, register, pricing gun, scales, scanner, material handling equipment, and protective gear such as goggles, gloves, and back braces. Required Certifications & Trainings Cicerone Certification Alcohol Compliance Training Tapping and Configuring Kegs Perfect Pour Essentials Beer Science & Styles Wine & Spirits Training Cigar / Humidor training Sampling station – wine dispenser DSD / Receiving – Fintech, Reclaim FIM (Fresh Item Management) Cashier training Cash Office training Service Desk – Lottery Grocery – stocking, rotation, ordering, merchandising Pricing – tags, signs, ad change MOD training – open and close store #J-18808-Ljbffr