Solution Consultant

Solution Consultant

Trellix Professional Services Solution Consultant

Work Location: Remote Poland

Role Overview:

Join an industry leading team performing challenging and meaningful work. Trellix is supporting customers in the planning, deployment, migration, operation, and sustainment of key endpoint security systems comprised of Trellix and third-party technologies.

The Solution Consultant will report to the Senior Manager of the Professional Services Delivery team. The Solution Consultant will be a professional services consultant who will be focused on daily deployments, operations and maintenance of Trellix solutions in the customer environment. This consultant also serves as a cybersecurity Subject-Matter Expert and advises the customer of cybersecurity matters. The consultant also communicates, coordinates, and facilitates problem resolution and other customer issues with Trellix Customer Success Managers, Technical Support Engineers, and Professional Services management. The solution consultant will work with the customer and diverse stakeholders throughout the customer organization to create technical project plans, schedules, test plans, deployment plans, and migration plans to evolve the customer's systems to the next generation capabilities. Candidates should have experience in large-scale operational environments focusing on cyber defense along with experience performing incident analysis, developing defensive capabilities, and designing and implementing security solutions.

About the Role:

• You will be responsible for overall customer experience and successful delivery of services.
• You will build and maintain strong customer relationships.
• You will work with a group of customer organizations to deploy, integrate, and operationalize Trellix's solution capabilities across a broad enterprise.
• You will write technical documentation and briefings.
• You will lead and/or participate in technical exchange meetings.
• You will develop engineering artifacts such as system design diagrams, data flow diagrams, test plans, test reports, etc.
• You will lead or participate in development testing, debugging, pre-deployment testing, and post-deployment testing.
• You will lead or participate in deployment planning and execution.
• You will analyze technical/integration requirements and develop technical solutions for Customer review and consideration, and once approved, integrate into the customer's infrastructure.
• You will lead or participate in system configuration, tuning, and policy development.
• You will lead or participate in the development of standard operating procedures (SOPs) and playbooks.
• You will monitor and manage system health, status, availability, and functionality.
• You will report on technical problems, operational problems, and end user/customer feedback.
• You will analyze data and provide recommendations for solutions to operational and/or technical problems.
• You will lead or participate in technical troubleshooting efforts and problem resolution, including assessment, hands-on tasks, log reviews, performing triage tools, reviewing product documentation, and communicating with product support and development teams.

About You:

• You are self-motivated and passionate about cybersecurity and information technology.
• You have experience with enterprise network technology planning, deployment, user migration and operations.
• You have excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders.
• You have demonstrated technical proficiency in cybersecurity operations, cybersecurity engineering, systems engineering and/or Windows and Linux systems administration.
• You have hands-on experience with at least two or more security technologies, such as EDR, XDR, network detection and response (NDR).
• You have the aptitude and ability to develop expertise with Trellix products.
• You have experience with Active Directory, Virtualization, Cloud Services [i.e., AWS, Azure]) and enterprise networks.
• You have experience with Threat Hunting / Incident Response background.
• Your background includes 5+ years in a technical capacity (i.e. technical consulting role within the cybersecurity or IT security field, ideally at a security vendor, systems integrator, or value-added distributor).
• You hold a B.S. or higher in a related technical field (i.e., computer science, Information technology, or engineering).
• You have familiarity with cyber threat identification, management, mitigation, and response strategies.
• You are based in Poland, and willingness to travel across the DACH region (Germany, Austria and Switzerland) and the Eastern European region is required to support the broader business.
• You are fluent in Polish, German and English.

Company Benefits and Perks:

We believe that the best solutions are developed by teams who embrace each other's unique experiences, skills, and abilities. We work hard to create a dynamic workforce where we encourage everyone to bring their authentic selves to work every day. We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees.

• Retirement Plans
• Medical, Dental and Vision Coverage
• Paid Time Off
• Paid Parental Leave
• Support for Community Involvement

We're serious about our commitment to a workplace where everyone can thrive and contribute to our industry-leading products and customer support, which is why we prohibit discrimination and harassment based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.

Our Commitment to You:

At Trellix, we are committed to creating a safe and trustworthy experience for our customers, employees, and candidates. Please be aware that fraudulent recruiting activity can occur through fake job postings or impersonated communications.

Trellix conducts interviews through professional channels only and does not use text messages, instant messaging, or group chats for interviews. We will never request sensitive personal information—such as your date of birth, Social Security number, or national ID number—during the interview process.

Trellix also does not require candidates to pay fees, purchase products or services, or process payments of any kind as part of the recruiting or hiring process. And Trellix will never keep any original work authorization documents that we may be required to review during the hiring process.