Account Support Representative

Job Description

Job Description

Description:

Who we are and why we are successful

The Electrical Equipment Company (EECO) is not your average industrial full-line electrical distributor. We are a passionate, customer-centered service organization crazy about building a better tomorrow by serving the manufacturing plants, machine builders, and construction teams that make our communities strong.

We are committed to placing people and their ideas before products, solving problems, and helping our community realize its full potential. To achieve this, we are looking for talented people who want to make a positive difference.

Who we are looking for

EECO is seeking a highly organized and detail-oriented person who enjoys delivering professional customer service and values achieving goals and objectives. Being willing to learn “the big picture” of our business and being team-oriented is super important. The most successful ASR has a natural desire to learn and “go the extra mile”.

The objective of this role

The Account Support Representative (ASR) works closely to support the Key Account Specialist to deliver an exceptional experience to our customers. The ASR will work in collaboration with internal and external personnel to accomplish their goals. This will include but not be limited to Key Account Managers, Key Account Specialists, other ASR’s, Product Specialists, Technical Specialists, Product Service Reps, any internal supporting departments, and vendor partners. Results generated by the ASR will have a direct and immediate impact on sales, profit, and other corporate strategic growth initiatives.

From the time an order is placed, the Account Support Rep will own all aspects of delivering an exceptional customer experience. This will include having direct customer account responsibility via telephone and email communications, and the entire backend of the order process through oversight of delivery and resolution of items affecting payables.

Responsibilities

• Manage promise dates, track shipments from vendors, expedite open customer orders, determine, or confirm shipping logistics.
• Enter Purchase Orders to our vendors via email, or online order entry.
• Primary contact for Accounts Payable and Accounts Receivable regarding open issues.
• Respond to customer inquiries and order status inquiries utilizing our internal business system.
• Provide customer with copies of documentation related to the transaction when requested.
• Work with warehouse to ensure freight claims are processed, track shipments from vendors, expedite open customer orders, determine or confirm shipping logistics.
• Daily review of invoicing reports to identify margin loss, actively work the invoice exception report and manage customer specific open order reports.
• Assist Managers and Key Account Specialist with other administrative tasks.

Requirements:

• High School Diploma or GED equivalent
• Authentic customer service commitment – collaborative personality; tenacity to successfully see a challenge through to the end
• Industrial sales experience (helping customers find best option/part/solution) is real plus
• Intermediate knowledge of Microsoft Excel spreadsheet software
• Strong communications skills (both written and oral)
• Ability to work independently and autonomously
• Strong attention to detail and analytical abilities
• Ability to learn; to become proficient in EECO's business systems and have a willingness to train for additional responsibilities, which will facilitate future professional growth

EECO Culture: We Value People with Values

You must have the ability to work by and speak to EECO’s cultural beliefs:

• Achieve Results - I am responsible for our Company’s Results and for aligning my activities to achieve those results.
• Delight Customers - I understand and anticipate our customers’ needs and drive innovation for their benefit.
• Straight Talk - I regularly ask for and offer direct and timely feedback.
• It’s Mine - I “Own It” and always ask the question, “What Else Can I Do?”
• Value Everyone - I appreciate every member of our team and I recognize their contributions.
• Think Team - I put the needs of the team first “because we are one EECO.”
• Build Trust - I encourage and support everyone’s contribution and new ideas in pursuit of their personal best.

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