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Customer Retention Specialist - State Farm Agent Team Member

Sagekohler

Benefits Licensing Reimbursement Simple IRA Retirement Bonus based on performance Company parties Flexible schedule Opportunity for advancement Paid time off Signing bonus Training & development You May Be a Great Fit as a Customer Retention Specialist at Sage Kohler - State Farm Agent You’re the person people call first when life goes sideways - calm, steady, and ready to help. You genuinely care about your community and are dedicated to providing excellent service that makes a positive impact on the people around you. You’re a natural relationship-builder who earns trust quickly and keeps it. You listen first, then guide , making customers feel understood while confidently recommending solutions. You’re compassionate under pressure and can guide someone through their worst day with clarity and empathy. Location: Knoxville, TN 37932 Seeking a Customer Retention Specialist to support ongoing customer relationships and contribute to office growth. This position focuses on outreach, policy renewals, and relationship maintenance. Responsibilities Communicate with existing customers regarding renewals and coverage options. Review accounts and assist with updates or changes as needed. Identify opportunities to enhance customer satisfaction and engagement. Maintain accurate records and documentation of interactions. Collaborate with team members to meet retention and outreach objectives. Qualifications Strong interpersonal and problem-solving abilities. Effective communication and listening skills. Detail-oriented with a focus on customer experience. Previous experience in customer service or account management preferred. Must be able to obtain applicable state insurance licenses. How to Apply Please review our website below, and if you think our office is a good fit, and you are ready to embark on an exciting career in insurance sales, we want to hear from you! Sage Kohler - State Farm Agent is an equal opportunity employer and encourages applications from individuals of all backgrounds. #J-18808-Ljbffr

Vacancy posted 4 hours ago
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