Application Support Engineer

Job Title: Application Support Engineer Duration: 12 months Location: Charlotte, NC (Hybrid 3 days onsite per week) Pay Scale: $55-60/hr W2 (Cannot subcontract or C2C) Responsibilities Support of global markets risk and batch systems with specific focus on in‑house developed Java applications built on UNIX. First point of contact for all front office personnel to resolve issues with risk analysis and reporting tools. Work closely with users, answering their queries and raising development requests as they are presented. Escalation and timely resolution of production issues, using fundamental problem management disciplines. Liaise between application users and technology teams to address user queries and issues. Perform analysis around new requirements or improvements to the current systems based on analysis and feedback from users. Develop and maintain documentation for reference as a knowledge base for training and incident management. Desired Experience Enterprise production support experience working in a Level 1/2 incident, problem, and release management support capacity. Experience supporting financial systems including pricing, trade capture, credit risk, and market and reference data. Business knowledge of Fixed Income (Rates, Credit, FX or Commodities) or Equity products. Ability to deal with a high pressure and manage oneself in an environment of high frequency business and technology changes adhering to release and change management principles. Hands‑on troubleshooting experience of UNIX/Linux OS, relational databases (Oracle, SQL Server), and applications developed in Java or Python. Scripting knowledge within UNIX/Linux OS as well as for automating tasks including shell, bash, Perl, or Python. Experience with Splunk dashboards and SPL (Search Processing Language). Experience with application monitoring tools such as Geneos ITRS is nice to have. Batch job scheduling tool experience such as Autosys is nice to have. About Matlen Silver: Experience Matters. Let your experience be driven by our experience. For more than 40 years, Matlen Silver has delivered solutions for complex talent and technology needs to Fortune 500 companies and industry leaders. Led by hard work, honesty, and a trusted team of experts, we can say that Matlen Silver technology has created a solutions experience and legacy of success that is the difference in the way the world works. Matlen Silver is an Equal Opportunity Employer and considers all applicants for all positions without regard to race, color, religion, gender, national origin, age, sexual orientation, veteran status, the presence of a non‑job‑related medical condition or disability, or any other legally protected status. If you are a person with a disability needing assistance with the application or at any point in the hiring process, please contact us at email and/or phone at: View phone number on click.appcast.io . #J-18808-Ljbffr