Customer Service Representative - Call Center

Job Description

Job Description

Customer Service Representative – Account Support

Harrisburg, PA | Full-Time | Onsite |

• $19/hour
• Potential to Earn Remote Flexibility
• Full-Time Schedule

Looking for a Stable Career with the Potential to Work Remotely?

Join a growing customer support team where reliability, attendance, and performance can lead to remote work opportunities.

Position Overview

In this role, you will manage customer accounts, payments, and support inquiries while delivering a high level of service. Success in this position requires attention to detail, professionalism, and the ability to navigate multiple systems efficiently.

Key Responsibilities

• Handle inbound customer service calls regarding account balances, payments, and general inquiries
• Assist with account troubleshooting, including billing and payment-related questions
• Provide guidance and support to resolve customer concerns professionally
• Process updates and maintain accurate customer account information
• Handle account disputes and issue resolution with attention to detail
• Document all interactions while working across multiple systems in real time

A Day in the Life

You start your day logging into your systems and reviewing any updates from your team. Once your shift begins, you’ll begin taking inbound calls from customers needing assistance with their accounts.

Throughout the day, you’ll:

• Speak with customers to answer questions, resolve concerns, and guide them through solutions
• Navigate multiple systems while documenting each interaction in real time
• Shift between calls and account updates, maintaining both speed and accuracy
• Handle a mix of straightforward inquiries and more complex situations that require problem-solving and patience

You’ll be part of a structured environment where expectations are clear, support is available, and your performance is measured through consistency and quality. As you build confidence and meet performance goals, you’ll have the opportunity to earn remote flexibility.

Qualifications:

• Minimum 1 year of customer service experience (call center preferred)
• Demonstrated stable work history
• Strong computer skills and ability to multitask across systems
• Excellent communication and problem-solving abilities
• Ability to manage challenging conversations with professionalism
• High level of accuracy and attention to detail

Work Environment

• Onsite position in Harrisburg, PA to start
• Opportunity to transition to remote work based on performance and attendance
• Structured, team-based environment with clear expectations
• Consistent workflow with measurable performance standards

Why This Opportunity?

• $19/hour with full-time, consistent hours
• Full-time, consistent schedule
• Potential to earn remote work privileges
• Supportive team environment
• Paid training
• Professional growth opportunities

Who Will Thrive Here

• Candidates with a proven track record of reliability and tenure
• Individuals seeking a long-term role with stability
• Professionals who value structure, consistency, and clear expectations
• Self-motivated individuals working toward remote flexibility as a goal

Apply Today

If you’re looking for a stable opportunity with the potential to earn remote flexibility, we encourage you to apply.

Abel Personnel is an equal opportunity employer.

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