Assistant Manager, Site Innovation & Operations, NA Ecommerce

About Coach Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last— for you to be yourself. Coach is part of the Tapestry portfolio—a global house of brands committed to stretching what’s possible. A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit Our People page to learn more about Tapestry's commitment to equity, inclusion, and diversity. Primary Purpose Ensure strong day-to-day site operations and performance, proactively monitoring site health and acting as the first line of defense for issue triage, prioritization and resolution. Responsibilities Oversee day-to-day site operations on coach.com, ensuring optimal performance and timely resolution of issues. Monitor site health through diagnostics, proactively identifying and mitigating risks and areas for improvement. Act as first line of defense for site issues, triaging and delegating to appropriate partners. Define and manage issue severity levels, ensuring appropriate prioritization and response times. Track, document, and drive issues through to resolution, ensuring accountability across teams. Report on site diagnostics, NPS, and Medallia insights to inform decisions and improvements. Lead operational communication within the greater ecom team and relevant cross‑functional partners. Serve as primary liaison between Site Operations, Customer Care, VOC, and DigOps teams. Align partners on priorities, incident response, and continuous improvement initiatives. Ensure clear, consistent communication of site updates, issues, and resolutions. Own creation, maintenance and communication of the e‑commerce site refresh/launch roadmap. Communicate roadmap updates, timelines, and dependencies to stakeholders. Manage setup and execution of validation calls with support and technical teams. Own creation of floorset documentation and Holiday Readiness decks. Support site releases, floorsets, and high‑traffic events to ensure operational readiness and stability. Qualifications Bachelor’s degree with a minimum of 1+ years of professional experience in eCommerce or equivalent combination of education and experience. Passion for eCommerce is a must, with a pulse on the competitive landscape. Outstanding attention to detail and accuracy required; a thirst for learning and success. Excellent communication skills and team-oriented mindset. Ability to effectively interact with team members and cross‑functional network across all levels. Demonstrate strong logical analysis and problem‑solving skills. Flexible and adaptive to changing priorities; able to organize, multi‑task and prioritize workload to meet deadlines. Must have strong Excel skills (knowledge of VLOOKUPs and pivot tables). Benefits Medical insurance Dental insurance Vision insurance 401(k) Paid paternity and maternity leave Commuter benefits Disability insurance Tuition assistance Base Pay Range $65,000.00 – $70,000.00 Equal Opportunity Employer Coach is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant's or employee's qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. Americans with Disabilities Act (ADA) Tapestry, Inc. will provide applicants and employees with reasonable accommodation for disabilities or religious beliefs. If you require reasonable accommodation to complete the application process, please contact Tapestry People Services at View phone number on click.appcast.io or View email address on click.appcast.io #J-18808-Ljbffr Tapestry, Inc.