Customer Service Representative

Copart, Inc. a technology leader and the premier online vehicle auction platform globally, with over 200 facilities located across the world, Copart links vehicle sellers to more than 750,000 buyers in over 190 countries. We believe in providing an unmatched experience, every day and everywhere, driven by our people, processes, and technology.The Customer Service Representative (CSR) provides exceptional customer service to internal and external customers of Copart. Through a thorough understanding of Copart practices, the CSR offers solutions that aid and facilitate a unique customer service experience. The primary function of this role is to obtain the release of vehicles that are located at body shops and/or other locations including residences. In addition to other office support functions as needed. The CSR is the face of the Company as they are often the first interaction our customers have with Copart. Through a thorough understanding of Copart practices, the CSR offers solutions that aid and facilitate a unique customer service experience. Understanding client needs and offering solutions and support. Position may expand to include Chat and Email Customer Support. Answer and place calls in a professional manner. Measured on call quality - (Knowledge, level of professionalism, time to place follow-up calls) Focus on a call resolution& use company resources to gather information and offer solutions to meet customer needs. Other duties as assigned.Required Skills and Experience:One year of office support experience in a customer service role preferredHigh School diplomaExcellent customer service skills and attitudeExcellent written and verbal skillsProficient with office equipmentAttention to detailProblem-solvingComputer proficiency - MS SuiteTyping speed 45WPMProfessional appearanceAbility to multi-task in a fast-paced environmentBilingual skills a plusOccasional overtime as neededPay $18.00 - $20.29 per hourBenefits Summary:Medical/Dental/Vision401k plus a company matchESPP - Employee Stock Purchase PlanEAP - Employee Assistance Program (no cost to you)Vacation & Sick payPaid Company HolidaysLife and AD&D InsuranceDiscountsAlong with many other employee benefits.At Copart, we are focused on harnessing the power of diversity, inclusion, and collaboration. By embracing diverse perspectives, we open doors to innovation and unleash the full potential of our team. We are dedicated to fostering a workplace where everyone feels appreciated, included, and inspired to grow and contribute meaningfully.E-Verify Program Participant: Copart participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program:E-verify ParticipationRight to Work #J-18808-Ljbffr