Customer Service Representative

Make a difference. As a Customer Service Representative, you will serve as a key contact and liaison for customers to ensure their total satisfaction. You will interact with customers on an ongoing basis, entering orders, handling requests and providing support needed in a timely, professional and courteous manner. Responsibilities Ensure every customer experience is top notch in quality. Handle incoming and outgoing customer calls and written correspondence in a professional, timely manner, ensuring follow up on all customer issues. Take an active role in selling Graybar goods and services on inbound calls. Provide support on product selection and application. Coordinate customer service requests including order entry, pricing, expediting, billing, order maintenance, credit and claims. Qualifications Strong communication skills. A passion for customer service. Ability to handle a variety of customer situations with enthusiasm and tact. 2+ years experience preferred. High School education; 2-year or 4-year degree preferred. Compensation The expected rate of pay for this position is between $23 - $27 hourly, depending on experience. Shift Hours and Schedule Monday through Friday – 8:00am to 5:00pm or 7:00am to 4:00pm. Benefits Most regular, full-time employees may be eligible for a variety of benefits: Medical, Dental, Vision, and Prescription Drug plans. Life Insurance coverage. Flexible Spending Accounts. Disability Benefits at no cost. Profit Sharing Plans. 401(k) Savings Plan with company match. Paid Vacation & Sick Days. Paid Holidays. Paid Wellness Day. Community Time Off. Predictable Work Schedules. Employee Recognition Program. Educational Reimbursement and Career Development Programs. Benefit eligibility may vary across locations and roles; check with your recruiter for more information. Equal Opportunity Employer We welcome people from all backgrounds, cultures and experiences, and we are an Equal Opportunity Employer for all, including Veterans and Disabled individuals. #J-18808-Ljbffr