Restaurant General Manager

Job description:

About Us

5 Napkin Burger is the steakhouse of burger joints. We serve gourmet burgers, super salads, and hand-spun shakes in a high-energy, high-volume room that has become a true neighborhood fixture. We are part of Chef Driven Hospitality, a family of independent New York restaurants built to last and led by chefs who own a real stake in what they create.

Who We’re Looking For

We hire for character first. Systems, recipes, and reports can be taught. Warmth, judgment, and the instinct to take care of people cannot. Our ideal General Manager is a hospitality leader who also runs a tight business. You know your numbers, and your team would follow you anywhere. You understand that a great guest experience starts with how we treat each other.

What You’ll Own

• The guest experience: Protect what makes 5 Napkin Burger special, with consistent, generous, high-energy hospitality every shift.
• The team: Recruit, train, and develop managers and hourly staff. Build a culture where people grow, stay, and get promoted.
• The business: Full P&L ownership, including budgeting, forecasting, labor scheduling, prime cost, inventory, and vendor management. Read the data and act on it.
• The standards: Operational excellence, cleanliness, safety, and full compliance with NYC Department of Health, labor, and liquor regulations.
• The neighborhood: Drive sales through local relationships, private events, and community presence.

What You Bring

• 7–10 years of leadership experience in upscale casual or high-volume restaurants
• Proven success as a General Manager overseeing $7M+ in annual revenue
• Strong financial skills: P&L management, budgeting, labor scheduling, cost control, and inventory
• A track record of building and retaining strong management teams
• Comfort with restaurant technology (Toast, 7shifts, and Restaurant365 preferred)
• NYC Food Protection Certificate (or ability to obtain one)
• Availability for nights, weekends, and holidays
• Steady, decisive leadership when the room is full and the pressure is on

What We Offer

• Pay: $100,000–$120,000 base salary, based on experience
• Health: Medical, dental, and vision insurance
• Future: 401(k)
• Time: Paid time off
• Growth: Paid training and development, with advancement opportunities across a multi-concept restaurant group
• Dining: Dining credit and dining discounts across our restaurants

Why Join Us

Our restaurants don’t come and go. Many have been neighborhood anchors for more than 20 years. Joining us means joining a team with deep roots, real operating infrastructure, and room for you to grow.

Chef Driven Hospitality is an equal opportunity employer and is committed to an inclusive workplace for all.

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Paid training
• Vision insurance
• Work Location: In person