Vice President of Customer Delivery
Confidential
Vice President of Customer Delivery
About the Company
Accomplished provider of cloud-based call center software solutions
Industry
Computer Software
Type
Privately Held, VC-backed
Founded
2011
Employees
1001-5000
Funding
$200+ million
Categories
- CRM
- SaaS
- Cloud Computing
- Call Center
- Customer Service
- Information Technology & Services
- Technology
Specialties
- call center software
- computer software
- technology
- customer experience
- innovation
- enterprise
- customer service
- csat
- cx
- contact center
- ccaas
- and ai
- customer experience automation
- customer experience software
- contact center as a service
- cloud contact center
- contact center software
- ai contact center
- ai call center
- ai routing
- workforce engagement management
- ai customer experience software
- enterprise contact center
- customer experience analytics
- customer interaction analytics
- and ai agent assist
Business Classifications
- SAAS
- B2B
- Enterprise
About the Role
The Company is seeking a Vice President of Customer Delivery to spearhead the definition and execution of a global customer delivery strategy that is in line with business objectives. The successful candidate will be responsible for driving exceptional customer ROI, adoption, and sustainable enterprise growth. This executive role involves managing and scaling a global, multi-departmental delivery organization, with a focus on professional services, technical delivery, and customer outcomes. The VP will also be at the forefront of AI transformation, leading the evolution of delivery capabilities to meet the demands of AI and agentic solutions. Candidates for this role should have a minimum of 15 years' progressive leadership experience in professional services within global SaaS or cloud enterprise environments, with at least 5 years in a senior executive position. A strong technical foundation and experience in leading technical customer delivery organizations are essential. The role requires a strategic leader with a deep understanding of enterprise AI delivery, contact center operations, and customer retention strategies. The VP will be expected to have a proven track record in global delivery leadership, financial management, and cross-functional orchestration, as well as the ability to build and inspire high-performing teams. A Master's degree or MBA is highly preferred, and the candidate should possess exceptional communication, persuasion, and executive negotiation skills.
Hiring Manager Title
Chief Product, Technology & Customer Officer
Functions
- Operations
Vacancy posted 13 hours ago
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