Healthcare Sector Lead

Sector Knowledge and Expertise:Demonstrates strong understanding and knowledge of BPO and Technical Services associated with their allocated Sector.Develops and executes the Sector strategy across all levels of the organization.Leverages exceptional communication skills to speak at forums both internally and externally.Account Management and Business Growth:Ensures the team builds and maintains strong, long-term relationships with assigned clients within the Sector. These key strategic relationships should reflect coverage of the client’s comprehensive buyer personas, including but not limited to the CIO, CMO, CTO and CXO ensuring a partnership charter with their team.Drives development of sustainable and profitable strategic account plans for clients within the Sector that address whitespace planning, cross-selling and up-selling opportunities and incorporates the full extent of Concentrix services. Ensures Financial KPIs (revenue, new business signings, gross margin) are met, maximizes the share of TAM (total addressable market) within client(s). Determines new logo targets for the Sector.Ensures clients within the Sector fully benefit from Concentrix Technology offer (internal and Technology Partnerships). Aligns Concentrix Technology solutions with client’s business opportunities and strategy.Demonstrates the gravitas and maturity to engage and hold the attention of the C-Level within the Sector accounts.Helps strategize and close Tier 4 (Transformational) opportunities.Ensures proactive risk management is put in place for the Sector accounts: mitigating financial, competitive, and technological threats.Contributes to Executive Deal Reviews for key deals.Makes decisions on account classification.Ensures Sector team achieves exceptional client satisfaction including fulfilling all contractual obligations while providing robust, tailored solutions to effectively address and exceed client expectations. Encourages close collaboration with Client Success, Practices, Catalyst, etc. to ensure consistent, high quality service delivery. Drives development and monitoring of improvement plans if required.If needed, acts as the point of escalation for clients, addressing inquiries, resolving issues, taking decisions on enabling recovery from issues and providing regular updates.Ensures clients within the Sector fully benefit from Concentrix Technology offer (internal technology and Technology Partnerships). Aligns Concentrix Technology solutions with client’s business opportunities and strategy.Establishes the strategy for and the execution of strategic new client acquisition within the Sector.Team management and Talent Development:Strategically selects and implements the optimal structure for the Sector team, ensuring talents are appropriately assigned. Oversees talent transitions to minimize any business disruptions.Provides strategic direction to the team of Portfolio* Leaders and Account Executives, ensuring alignment with company goals and culture.Mentors and coaches Portfolio Leaders, providing guidance on best practices, sales techniques, and professional development.Conducts regular performance evaluations, providing constructive feedback and recognizing high performance. Addresses performance issues promptly and effectively, developing improvement plans as needed.Acts as a role model within the Sector team and ensures Concentrix Culture is embedded.Strategic Collaboration:Leads the [insert sector] Sector across the Americas geography [keep or discard as appropriate] and provides global leadership of the [insert sector] Sector across theatresCollaborates with Sector Leaders, Portfolio Leaders, and other internal teams to align account strategies with overall business objectives.Leads the global [insert sector] sector community across the company. Ensures that industry communities within the sector are established, effective and growing.Creates appropriate client forums for marketing and PR purposes to ensure Concentrix is the leading customer experience and technology provider in the sectorDrives innovation and continuous improvement in account management practices.Provides strategy and requirements that interlock with the Concentrix Products and Service Lines of business.Reporting and Analytics:Monitors and reports on Sector performance, providing insights and recommendations for improvement. Ensures team provides regular reporting on sales activities (Sales Force or any other internal systems).Gathers and shares client feedback and insights with internal teams to inform strategy and improve service offerings.Uses data and analytics to make informed decisions and optimize account management strategies.Professional Development:Stays updated on industry trends, emerging technologies, and best practices in account management.Participates in training and development programs to enhance skills and knowledge.Demonstrates leadership within the Sector, contributing to a positive and collaborative team environment.The base salary range for this position is $249,000- $280,000 plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays and paid learning days.The deadline to apply for this position is August 22, 2026Physical and Mental Requirements:The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position. Work is generally sedentary in nature.Equal Employment Opportunity:Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.For more information regarding your EEO rights as an applicant, please visit the following websites:EnglishSpanishAccommodation:Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process. If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting View email address on click.appcast.io. All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.Artificial Intelligence:As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role.Work Authorization:In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.For further information on available work states and Equal Employment Opportunity as an applicant, please click HERE #J-18808-Ljbffr Convergys