Reservations Agent

Reservations Agent Follow your passion all the way to paradise at TradeWinds Resort, a Tampa Bay Times Top Workplace for seven years in a row! TradeWinds features three destination resorts just 200 flip flops from one another along the gorgeous Gulf Coast on St. Pete Beach, a Top-Ranked US Beach! TradeWinds Resort is seeking a motivated, sales-oriented Reservations Agent to join our high-energy team. This role is responsible for assisting potential guests in booking accommodations at both of our award-winning properties. The ideal candidate will thrive in a fast-paced environment, confidently engaging with guests through inbound and outbound phone calls, e-mails, and online chats. More than order-taking, this position requires a genuine passion for hospitality and the ability to match guest needs with the perfect resort experience. Qualifications: High School diploma or equivalent required. Experience in a hotel or a related field preferred. College course work in related field helpful. Prior call center, Sales, telemarketing, or customer service experience preferred. Strong self-motivation, resilience, and a drive to consistently achieve results. Excellent organizational skills with the ability to manage multiple tasks with accuracy and attention to detail. Initiative and independence in working toward personal and team objectives. Familiarity with Opera Cloud and/or Revinate Sales Hub (NAVIS) is a plus, though not requiredtraining provided. Availability to work a full-time schedule within the operating hours of 8:00 a.m. 8:00 p.m. (Subject to change), Sunday through Saturday, including weekends and holidays.