Account Manager

Job Description

Job Description We are looking for an Account Manager to support customer relationships and day-to-day service operations for a growing team in Dallas, Texas. This Contract to Permanent position is ideal for someone who can balance client communication, internal coordination, and problem-solving while maintaining a high standard of service. The person in this role will work closely with sales, supply chain, and finance to help ensure customer expectations are met and accounts are managed effectively.

Responsibilities:
• Oversee assigned customer accounts to help maintain strong service levels, accurate follow-through, and overall account performance.
• Respond to client questions and requests promptly, providing clear communication and dependable support throughout the customer lifecycle.
• Coordinate customer specifications and order-related details in alignment with established sales and operations procedures.
• Partner with supply chain teams to support on-time product delivery and address issues that may affect customer satisfaction.
• Assist sales teams with account support activities, including client onboarding, retention efforts, reporting, and business analysis.
• Work with accounting and finance to help resolve claims efficiently and support credit-related processes for new and existing customers.
• Investigate customer concerns and sales-related challenges, then develop practical solutions to address recurring issues.
• Contribute to a cooperative, responsive work environment that prioritizes urgency, accuracy, and customer needs.
• Help document service processes, quality concerns, and food packaging safety issues while supporting cross-functional completion of the service cycle.• Experience in account management, customer service, or a similar client-facing business role.
• Ability to build strong working relationships with customers and internal stakeholders.
• Background supporting B2B sales activities, inside sales efforts, or inbound customer inquiries.
• Strong communication skills with the ability to handle questions, complaints, and service needs effectively.
• Comfortable working across sales, supply chain, accounting, and finance to coordinate account support.
• Proficiency with reports, spreadsheets, and basic business analysis related to customer accounts.
• Organized and attentive to detail, with the ability to manage multiple priorities in a fast-paced environment.