Account Associate

Account Associate

Location: Troy, MI

STARK is seeking a driven, detail-oriented Account Associate to support our sales team and deliver world-class service to our luxury design clientele. This role offers a premier entry point into the luxury interiors industry and is designed as a clear professional pathway toward an Account Manager career.

As a key member of the sales team, the Account Associate serves as the operational backbone, partnering closely with Account Managers to ensure seamless order execution, proactive client service, and efficient showroom operations. By maintaining a high level of accuracy, responsiveness, and professionalism, you will represent the STARK brand and build a strong foundation for long-term growth within the organization.

Key Responsibilities

• Provide comprehensive support to Account Managers throughout the full sales lifecycle
• Execute accurate quote preparation, order entry, and proactive follow-up to ensure project timelines are met
• Serve as a secondary point of contact for clients, responding with urgency and professionalism
• Maintain accurate and detailed records within the CRM to track project status and client history

Client Excellence

• Deliver high-touch service to existing clients by providing product knowledge, pricing, and availability
• Anticipate client needs and coordinate sampling, CFA (Cutting for Approval) requests, and freight quotes
• Ensure a seamless client experience from initial inquiry through final delivery

Operations & Showroom Support

• Manage end-to-end order logistics, coordinating with internal operations, design, and warehouse teams
• Maintain showroom standards, ensuring product displays and samples are organized and presentation-ready
• Provide coverage for walk-in clients, qualifying opportunities and directing them to the appropriate Account Manager

Growth & Professional Development

• Actively participate in STARK's product training and sales development programs
• Develop a strong understanding of product categories, custom capabilities, and the luxury design market
• Demonstrate increasing autonomy and readiness to take on expanded responsibilities over time

Career Path

This role is designed as a developmental pathway to Account Manager, with increasing exposure to client relationships, sales strategy, and revenue generation.

Compensation

This role offers a guaranteed compensation structure designed to support learning, development, and long-term success within STARK. Account Associates are compensated with a competitive base salary and are not eligible for commission or bonus incentives at this stage of the sales career path.

Qualifications

• Strong interest in interior design, textiles, and the luxury home furnishings market
• Excellent verbal and written communication skills with a polished, professional demeanor
• Highly organized with the ability to manage multiple projects in a fast-paced environment
• Proficiency in Microsoft Office (Excel preferred) and experience with CRM systems
• Associate or Bachelor's degree preferred; prior luxury retail or showroom experience is a plus

Job Requirements

• Exceptional attention to detail and commitment to accuracy in order processing and project tracking
• Strong interpersonal skills with the ability to communicate effectively across internal teams and clients
• Professional presence and positive, team-oriented attitude
• Ability to manage competing priorities in a fast-paced environment
• Proficiency in Microsoft Office (Excel required) and CRM systems

Benefits:

• Health Insurance
• Dental Insurance
• Vision Insurance
• Supplemental Benefits
• Great Paid Time Off Policy
• 401k match

Company Info

With more than 80 years of industry expertise, STARK is the discerning designer's go-to source for luxurious custom carpet and rugs.

Our Mission: To live our mission of helping create world class experiences, we believe our first responsibility is making design industry professionals the heroes in their projects because supporting businesses helps to preserve craftsmanship and enable unique and specially designed spaces to exist. In meeting their needs, we must continue to deliver peace of mind service while offering an expansive, diverse, and innovative product assortment that is accessible and convenient.

Our Heritage: Established by Arthur Stark and his wife Nadia in 1938, the foundation of STARK was always to provide the very best products to our customers. With a rich history, third generation owners Chad Stark, as CEO, and Ashley Stark, as Creative Director, bring the STARK legacy into the new century by staying true to their founding principles. To seek out the best craftsman and methods of manufacturing for the most innovative and beautiful designs.

Stark Carpet Corporation provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.