Customer Success Engineer

Customer Support Engineer

Budibase is an open-source platform for building apps, automations, and AI agents. Teams use Budibase to connect their data, build internal tools, automate workflows, integrate existing systems, and create AI-powered processes. We began as a low-code platform for internal tools. Today, we are building a broader platform for operational work: apps for people, automations for repeatable processes, and AI agents for more dynamic tasks. Our goal is simple: to help people work faster.

As a Customer Support Engineer, you will help customers through email, chat, and video calls. Budibase is a technical product used by IT and engineering teams, so you will need strong technical skills. A background in software engineering, IT, technical support, or similar hands-on work is essential. You will also have opportunities to make small product improvements and build apps, agents, and automations for customers.

What you'll do:

• Answer product questions through email, GitHub Discussions, and occasional video calls.
• Help customers follow best practices when using Budibase.
• Improve and update our documentation as we release new features.
• Investigate product issues and work with the product team to resolve them.
• Share customer pain points, feedback, and feature requests with the product team.
• Build apps, agents, and automations for customers.
• Make small product improvements where appropriate, (NodeJS/Typescript, Svelte)

Essential skills:

• Excellent written and verbal communication skills.
• The ability to understand customer needs and recommend suitable solutions.
• Confidence learning and working with new technologies.
• Knowledge of core programming concepts and data structures.
• A background in software engineering, IT, technical support, or comparable technical work.

Benefits:

• Flexible working: work remotely, from our Belfast office, or through a mix of both.
• 24 days of paid holiday, plus the statutory public holidays that apply in your country.
• Flexible working hours.
• A pension scheme with a 3% company contribution and an optional salary-sacrifice arrangement.