General Manager

General Manager

Location: Capitol Heights, MD, United States

Description

ABOUT QCD:

Established in 2006, Quality Custom Distribution Services LLC (QCD), a subsidiary of GSF, is a custom last-mile distribution company specializing in tailored solutions for selected food service Industry customers. Headquartered in Frisco, Texas, QCD services thousands of restaurants throughout the United States. Providing over 37,000 deliveries a week from 25 strategically located distribution centers, the QCD fleet averages more than 40 million miles driven per year. QCD associates also help run a national non-profit, the GSF Foundation.

At QCD, every role drives success. Whether you're preparing orders, making deliveries, mapping routes, or managing warehouses, you're part of a dynamic team that keeps America's favorite restaurants running. Beyond offering logistics jobs, we build careers and fuel the future of foodservice distribution.​

General Manager – Capitol Heights, MD

What You’ll Do:

The General Manager plans, directs, and coordinates the ordering, warehouse, and distribution activities of a distribution center, with direct support from Regional Director, to ensure Customers’ stores obtain required products in a timely manner.

About QCD:

Established in 2006, Quality Custom Distribution Services LLC (QCD), a subsidiary of GSF, is a custom last-mile distribution company specializing in tailored solutions for selected food service Industry customers. Headquartered in Frisco, Texas, QCD services thousands of restaurants throughout the United States. Providing over 37,000 deliveries a week from 25 strategically located distribution centers, the QCD fleet averages more than 40 million miles driven per year. QCD associates also help run a national non-profit, the GSF Foundation.

At QCD, every role drives success. Whether you're preparing orders, making deliveries, mapping routes, or managing warehouses, you’re part of a dynamic team that keeps America's favorite restaurants running. Beyond offering logistics jobs, we build careers and fuel the future of foodservice distribution.​

In This Role, You’ll:

• Communicate and coordinate with customers regarding service levels, costs, and other needs to ensure high quality customer service and to enhance GSF’s reputation. (20%)

• Manage assigned staff, including recruiting and selecting employees, assigning work, providing training and development, evaluating performance, and building a motivated, effective team to ensure that organizational goals for diversity, career development, productivity, performance management and employee involvement are met. (20%)

• Plan, direct, and organize all phases of product distribution to ensure adequate, timely, and accurate delivery of quality products to Customers’ stores. (15%)

• Direct various financial activities, including budget preparation, business plans, quarterly financial and operations presentations, annual recosting meetings, equipment lease negotiations, and major capital purchases, interacting with customers and management to meet or exceed established performance and profitability objectives. (15%)

• Develop and implement distribution center policies and procedures (human resources, administrative, safety, regulatory compliance, etc.) to ensure consistency with company-wide policies and to meet established objectives for customer service, safety, and performance. (10%)

• Direct and coordinate through subordinate management the allocation of facilities, equipment, and staff to optimize the use of company resources and to meet or exceed established performance, profitability, and safety standards and objectives. (10%)

• Review and analyze inventory practices and procedures and surplus stock to develop improved inventory control methods. (5%)

• Direct and implement policies and procedures to ensure better-than-industry average safety. (5%)

• Perform other related and assigned duties as necessary.

What You’ll Bring: Education and experience equivalent to

Education/Certification:

• Bachelor’s degree in business administration from an accredited college or university

Experience:

• 7 or more years of relevant work experience in product distribution and/or plant management

Knowledge of (B/basic; J/journey; E/expert):

• Management concepts and techniques (E)

• Inventory control concepts and techniques (E)

• Customer service concepts and techniques (E)

• Financial planning and analysis (J)

• General accounting principles and procedures (J)

• Human resources policies and procedures (J)

• Restaurant operations (B)

• Legal environment (B)

• PC word processing/spreadsheet software (B)

• Skill and ability to:

• Negotiate effectively with vendors

• Analyze and resolve complex problems

• Manage and motivate employees in a team-based environment

• Interpret operations anomalies and identify appropriate solution

• Prepare and deliver presentations to management, customers, regulatory agencies, and other external organizations

• Develop long-term, high level relationships with customers

• Communicate and coordinate effectively with internal and external customers verbally and in writing

• Communicate and coordinate effectively with vendors verbally and in writing

• Communicate and coordinate effectively with employees verbally and in writing

• Work effectively in a general business environment, with a focus on high levels of quality and customer service

• Travel via airplane and drive an automobile

Leadership/Management Responsibility

• Manage, through subordinate managers, approximately 100 associates. Decisions have a significant financial and strategic impact. Manage critical, highly sensitive external relationships.

The Schedule & Setting:

• Onsite Monday – Friday 8am – 5pm

• Additional hours as needed to support business needs

Pay & Benefits:

• Pay Range (Base Pay): $167,300 - $200,750

• Weekly pay (every Friday)

• Health and Wellness: Medical, Dental, Vision, Disability, Health and Dependent Care Reimbursement Accounts (FSA), Employee Assistance Program (EAP), Voluntary Insurance (Accident, Critical Illness, Hospital Indemnity, Legal, Life, and AD&D); Pet Insurance

• Retirement Benefits: 401(k)

• Paid Time Off (PTO): Includes vacation, sick leave, and paid company holidays provided in accordance with company policy and applicable state and local laws.

Why Join Us:

We’re not just in the business of distribution - we’re in the business of development. Your ambition accelerates our whole team’s progress. We provide clear paths for career advancement, from entry-level to leadership, backed by comprehensive training and development programs. ​​ As we grow with our customers, our associates navigate the next turn in their supply chain careers. Opportunities are always on the road ahead with QCD and throughout the Golden State Foods family of companies.

At QCD, our people-first culture is grounded in simple values: treat others the way you want to be treated, hold yourself to a high standard, and always do the right thing. We believe in shared success - because when our people thrive, our customers do, too.

QCD is the place to be, if you believe in living our values-driven culture - celebrating wins together - learning from challenges - exploring bold ideas - collaborating for shared success - prioritizing people first and giving back to our community.

Equal Opportunity Employer:

We’re proud to be an equal opportunity employer. QCD values diverse perspectives and is committed to creating an inclusive and respectful workplace where every person is supported and empowered to thrive.

WHY JOIN US

We're not just in the business of distribution - we're in the business of development. Your ambition accelerates our whole team's progress. We provide clear paths for career advancement, from entry-level to leadership, backed by comprehensive training and development programs. ​​ As we grow with our customers, our associates navigate the next turn in their supply chain careers. Opportunities are always on the road ahead with QCD and throughout the Golden State Foods family of companies.

At QCD, our people-first culture is grounded in simple values: treat others the way you want to be treated, hold yourself to a high standard, and always do the right thing. We believe in shared success - because when our people thrive, our customers do, too.

QCD is the place to be, if you believe in living our values-driven culture - celebrating wins together - learning from challenges - exploring bold ideas - collaborating for shared success - prioritizing people first and giving back to our community.

Equal Opportunity Employer:

We're proud to be an equal opportunity employer. QCD values diverse perspectives and is committed to creating an inclusive and respectful workplace where every person is supported and empowered to thrive.

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