Security Account Manager (84155)

Overview Founded in 1973, Inter-Con Security Systems, Inc. is a leading global security company, providing a full range of physical security services to government and commercial customers on four continents. Inter-Con specializes in customized security services for clients with needs exceeding traditional guard firms. Clients include the Departments of State, Justice, Homeland Security, Energy, and Defense, as well as Fortune 500 companies, major public utilities, and ultra-high-net-worth individuals. Inter-Con employs over 35,000 security personnel worldwide, trained and managed by professionals with military, law enforcement, and security experience. The company remains 100% family owned and operates as the industry leader in customized, high-requirement security solutions. Inter-Con is Everywhere Security Matters. Job Summary The Account Manager reports to the Regional Account Manager. The major responsibilities include (but are not limited to) the following duties: Duties / Responsibilities Manage daily operational and administrative functions across security contracts employing roughly 100 Inter-Con employees. Keep the Regional Account Manager apprised of contract performance by accurately communicating status of compliance and identifying any deficiencies in a timely manner. Support the Regional Account Manager in operational decision-making process. Develop and implement project plans for key strategic initiatives designed to improve operations capabilities and responsiveness. Compile productivity and performance SLAs, KPIs, and dashboard reports to ensure metrics are captured and reported for executive level consumption. Ensure the highest standards of conduct, appearance, performance, and training are met at all times. Required Skills / Abilities Can independently develop reports, spreadsheets, diagrams, charts, graphs, and other products that may be needed (e.g., MS Word, Excel, Access, SharePoint). Understanding of security operations and contracts management preferred. Understanding of operational KPIs and ability to utilize data to drive operations. Strong interpersonal, critical thinking and time management skills. Excellent communication and teamwork skills. Experience in a general office setting in a supervisory role preferred. Comfortable in an ever changing, fast-paced, sometimes stressful environment. Technologically savvy with MS Office Suite; experience with technology-driven scheduling platforms a plus. Project management experience; PMP certification a plus. Adept at leading teams in complex problem solving. Customer service orientation required. Capable of interacting in a corporate environment and effectively communicating with all levels of management. Must be flexible and able to meet deadlines in a high-tempo environment. Excellent time-management, organization and multi-tasking skills required. Dependable team player with business maturity, enthusiasm, and a positive work attitude. Ability to work in a matrixed environment. Education and Experience Preferred candidate has either an honorable military discharge, a Bachelor’s degree, or 5 years of experience in an operations management and project management role. Physical Requirements Prolonged periods of sitting at a desk and working on a computer. Must be able to lift up to 15 pounds at times. Position requires near and far vision for reading correspondence and using a computer, and acute hearing when providing phone and counter service to the public. Must maintain flexibility regarding job assignments, including other departments, locations, and mandatory overtime. Time flexibility depending on company needs. Duties, responsibilities and activities may change at any time with or without notice. Inter-Con Security Systems, Inc. is an Equal Opportunity Employer - Disability/Veteran. #J-18808-Ljbffr Inter-Con Security