Patient Services Representative-Labor & Delivery

Job Title

Patient Registration Specialist

Job Description

This position has a strong emphasis on customer service to our patients:

• Must ensure quality patient scheduling, positive telephone etiquette and customer satisfaction in support of the mission of Cooper University Hospital.
• Serve as the front-line contact person for all incoming patients.
• Greet, register, schedule, collect point of service copays and provide general information to patients and their families using AIDET.
• Must have the ability to be organized, take independent action and project Cooper's values to both customer and co-workers. Serves as patient's non-clinical navigator during discharge coordination.

Bilingual (English/Haitian Creole) preferred Bilingual (English/Spanish) preferred

Experience Required

• Minimum one year of recent registration or billing experience working in a medical facility preferred.
• Proficiency in patient registration, scheduling, medical insurance pre-certifications, authorizations and referrals preferred.
• Epic experience preferred.
• Excellent organizational, written/verbal communication and teamwork skills.
• Demonstrated performance of excellent customer service skills.
• Customer service-oriented attitude/behavior as well as a pleasant and poised demeanor and excellent phone etiquette.
• Must possess excellent communication skills both verbal and written.
• You must be skilled in the use of computers.

Education Requirements

High School Diploma or equivalent required

License/Certification Requirements

NAHAM Certified Healthcare Access Associate (CHAA) certification preferred.

Special Requirements

Part time days, 24 hours a week

Hours: 7a-7:30p with weekend/holiday rotation

Salary Min ($)

USD $18.00

Salary Max ($)

USD $29.00

Cooper University Health Care