Customer Solutions Project Analyst

Customer Solutions Project Analyst Job Number: 26-00754 Want to be part of the Energy Industry? ECLARO is looking for a Customer Solutions Project Analyst for our client in White Plains, NY. ECLARO's Client is America's largest state power organization and is a national leader in energy efficiency and clean energy technology. If you’re up to the challenge, then take a chance at this rewarding opportunity! Project Overview: The Customer Solutions Project Analyst will primarily be responsible for supporting the day-to-day operations of the Streetlight Maintenance Program. The Project Analyst will work closely with Client local government customers and contracted maintenance vendors to ensure streetlight outages and maintenance issues are properly identified, repaired, documented, and billed in accordance with applicable customer agreements and vendor contracts. The Project Analyst may also support data analytics, process improvement opportunities, and development of dashboards and other visual aids as needed and as bandwidth allows. Responsibilities: Operate multiple web-based street lighting maintenance databases of all customer LED street lighting systems being maintained. Monitor street lighting systems and work management platform to ensure streetlight issues are repaired and logged appropriately. Manage contracts and invoices for customers and vendors. Generate customer repair estimates, update customer reports on outages, repairs, and emergency response events. Identify, develop, and implement process improvements to enhance efficiency, reduce cost, and streamline workflows. Support the Business Development and Project Implementation teams by attending board meetings and hosting educational informational workshops/webinars for customers. Regularly attend and facilitate project kickoff meetings and project closeout meetings to transition the customer from the implementation phase to the maintenance phase of the project. Flag and escalate customer concerns, maintenance delays, or other issues. Propose and obtain buy-in on options to resolve issues and communicate options to customers. Identify and pursue process improvement opportunities, such as opportunities for automation or streamlining. If hired, you will enjoy the following ECLARO Benefits: 401k Retirement Savings Plan administered by Merrill Lynch Commuter Check Pretax Commuter Benefits Eligibility to purchase Medical, Dental & Vision Insurance through ECLARO If interested, you may contact: Joshua Molina View email address on click.appcast.io View phone number on click.appcast.io Equal Opportunity Employer: ECLARO values diversity and does not discriminate based on Race, Color, Religion, Sex, Sexual Orientation, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status, in compliance with all applicable laws.aa415a4b-8b21-40fc-a65c-70d2b25ca29a