Senior Program Manager, Distribution Partnerships

Role Description

We are looking for a Senior Program Manager to serve as the operational owner and subject matter expert for Bizee Pro, distribution partnerships, and new workflows across entity management, compliance, registered agent, virtual address, and virtual mail.

This role requires both domain expertise and operational transformation experience. The right person understands:

• Business formation
• Entity management
• Registered agent
• Annual reports
• Foreign qualifications
• Amendments
• Certificates of good standing
• Virtual address
• Virtual mail
• USPS 1583
• CMRA-related workflows

This person will help Bizee close the gap between what sophisticated professional operators and distribution partners need, what our workflows support today, and what Product, Engineering, Fulfillment, Support, Legal, and Compliance need to build or operationalize next.

This is not a traditional account management role. This is the internal operations leader who ensures new workflows actually work at scale.

Qualifications

• 7+ years of experience in operations, service delivery, fulfillment operations, partner operations, compliance operations, entity management, business formation operations, registered agent operations, implementation operations, process improvement, or a related role.
• Strong working knowledge of business formation, entity management, annual reports, foreign qualifications, amendments, certificates of good standing, registered agent services, virtual address, virtual mail, USPS 1583, and CMRA-related workflows.
• Experience leading operational transformation in a high-scale service delivery environment.
• Experience using automation, AI, or workflow technology to reduce friction and improve operational consistency.
• Experience scaling fulfillment, support, or service delivery operations across national or multi-jurisdictional workflows.
• Strong ability to map, document, and improve complex workflows across multiple teams, systems, products, and service requirements.
• Strong communication skills and ability to create clear documentation, playbooks, SOPs, launch-readiness materials, and executive updates.
• High ownership, strong follow-through, and comfort building process from scratch.

Requirements

• Serve as the Entity and Compliance Operations SME.
• Translate Partner and Professional Operator Needs Into Scalable Workflows.
• Build and Operationalize New Workflows.
• Lead Workflow Modernization and Operational Transformation.
• Build Scalable Fulfillment Infrastructure.
• Support Launch Readiness for Partner and Commercial Workflows.
• Own Process Documentation and Operating Playbooks.
• Improve Process, Systems, and Tooling.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Life Insurance (Basic, Voluntary & AD&D)
• Virtual Wellness Resources
• Work From Home