Senior Program Manager

Role Description

Business results are the job. Program and project management are the tools. As a Program Manager, Business Solutions, you'll own outcomes across our health and welfare benefits administration business: revenue, retention, cost, scale, and client satisfaction. You'll use whatever combination of planning, execution, influence, and hands-on work it takes to deliver them. AI is part of that toolkit, not a side project.

What you'll own

• A portfolio of high-stakes programs tied to financial and operational outcomes: revenue generation, cost optimization, client retention, and platform scale.
• The business result. You'll build and manage timelines, milestones, and deliverables. You'll change the plan when that's what hits the result.
• Executive communication on how your programs are performing, what's at risk, and what the business should do about it.
• Cross-functional execution across Product, Technology, Service Delivery, Operations, and Finance.
• Hands-on problem solving when the outcome demands it. You build solutions yourself rather than wait, whether that's standing up an AI agent, designing a new process, or stepping into adjacent work outside your lane.
• Operational and process improvement across how benefits are delivered at scale.

How you'll operate

• Lead with the business result.
• Own what you don't own.
• Look around corners.
• Use AI as a force multiplier.
• Make the news.
• Roll with the pace.

Qualifications

• 8+ years of direct experience in health and welfare benefits administration. Operations, client delivery, or implementation inside a benefits admin platform, TPA, or carrier.
• A track record of owning business outcomes such as revenue, cost, retention, and performance metrics.
• Experience leading complex programs that span multiple projects, stakeholders, and functions.
• Demonstrated ability to influence cross-functional teams without direct authority.
• Direct exposure to executive audiences. You've presented to senior leadership and held the room.
• Strong financial acumen and a working partnership with Finance.
• Fluent, daily use of AI in your work. You already build or use agents, custom skills, and automations to accelerate analysis, communication, and execution. You stay current on what's new and adopt it fast.

Strongly preferred:

• A history of being trusted with the hardest accounts or most visible programs.
• Fluency moving between strategy and execution. Comfortable in front of an executive and equally comfortable getting into the weeds.
• Fluency with carrier feeds, OE cycles, COBRA, ACA reporting, eligibility, and the operational complexity of delivering benefits at scale.
• Sharp written communication.

Requirements

• Bachelor's degree or equivalent industry experience. Deep, hands-on experience in benefits administration will be weighed at least as heavily as formal education.

Benefits

• Comprehensive Health Benefits: Access to health, dental, and vision plans to support your wellness and that of your family.
• Competitive Compensation: A compensation package that recognizes your skills, experience, and contributions, including performance-based incentives for most roles.
• Remote first, Office friendly environment!
• Retirement Savings Plans: Options to help you plan for a secure financial future with employer-sponsored retirement savings programs.
• Professional Development: Opportunities for career growth, including training and access to resources to support your career progression.
• Supportive Culture: A work environment that encourages collaboration, open communication, and creative problem-solving, where your voice and ideas are valued.
• Employee Wellbeing Initiatives: Programs focused on mental health, financial planning, and wellness resources to help you thrive inside and outside of work.
• Make an Impact: At bswift, your work directly contributes to transforming how organizations approach benefits administration and client engagement.