Account Manager

Job Description

Job Description

Description:

We're looking for a motivated, relationship-driven Account Manager to join Panacea Healthcare Solutions and support the continued growth of MedLearn, our healthcare education and compliance division. This role is responsible for growing and retaining an established portfolio of healthcare customers while developing new opportunities within existing accounts.

This role is ideal for an early- to mid-career sales professional who enjoys building long-term customer relationships, providing consultative solutions, and growing recurring revenue. The Account Manager will own an assigned territory of small and mid-sized healthcare organizations, managing existing customer relationships while proactively developing new opportunities through inbound leads, former customer outreach, and account expansion. Each territory includes a defined portfolio of customers, inbound inquiries generated through marketing efforts, and opportunities to recover inactive accounts and introduce additional products and subscription solutions.

This role serves as the first step in MedLearn's Sales Career Path, with opportunities to advance into Regional Account Manager and Senior Regional Account Manager positions based on performance.

Requirements:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Achieve or exceed annual revenue goals of $150,000-$175,000 during the first full year.
• Manage an assigned territory and customer portfolio, balancing customer retention, account expansion, inbound lead management, and former customer recovery activities.
• Respond promptly and professionally to inbound marketing inquiries, webinar registrations, product interest requests, and content download leads.
• Build and maintain strong, long-term customer relationships through regular communication and consultative engagement.
• Identify opportunities for cross-selling, upselling, and new subscription sales within existing customer accounts.
• Re-engage inactive customers and recover former accounts through proactive outreach efforts.
• Conduct discovery conversations to understand customer challenges, goals, and educational needs related to coding, compliance, reimbursement, and healthcare operations.
• Develop and maintain a healthy sales pipeline through outbound prospecting, customer follow-up, and relationship management.
• Utilize HubSpot CRM to document customer interactions, manage opportunities, maintain accurate records, and forecast sales activity.
• Collaborate with Marketing, Product Management, Customer Success, and Editorial teams to support customer success and revenue growth objectives.
• Maintain knowledge of healthcare industry trends, regulatory changes, and MedLearn's evolving product portfolio.
• Represent MedLearn with professionalism, integrity, and a customer-focused approach in all interactions.
• Performs other duties as assigned.

MINIMUM QUALIFICATIONS

• Bachelor's degree preferred.
• 1-3 years of experience in B2B sales, account management, customer success, healthcare, education, SaaS, or related customer-facing roles preferred.
• Demonstrated ability to build and maintain customer relationships.
• Strong verbal, written, presentation, and interpersonal communication skills.
• Comfortable conducting outbound calls and customer conversations.
• Experience managing customer accounts, sales opportunities, or revenue objectives.
• Experience using CRM software; HubSpot experience preferred.
• Strong organizational skills with the ability to manage multiple priorities and deadlines.
• Self-motivated, results-oriented, and capable of working independently in a remote environment.
• Ability to analyze customer needs and recommend solutions that create value for the customer and the organization.
• Ability to use independent judgment, common sense, and principles of influence in the performance of tasks.