Bilingual Medical Office Front Desk Coordinator

Medical Office Front Desk Coordinator

The Medical Office Front Desk Coordinator is responsible for managing the front office, triage phone calls, scheduling, billing, filing and assisting with data entry and registration. A successful candidate will have good organizational skills and the ability to effectively communicate.

Essential Duties and Responsibilities:

• Completes office activities such as filing, telephone answering techniques, preparation of documents, record retention, duplication, faxing, mail distribution, and ordering of supplies.
• Daily tasks include, but are not limited to: confirming appointments, verify insurance, verify I.D. of each patient, pre-authorizations, no auto RX refills without Doctor's permission, problem log, return phone calls, patient paperwork to be completed within 72 hours, patients are seen in order of scheduled appointment.
• Composes and prepares correspondence, invoices, reports, presentations and maintains appropriate files.
• Maintains and stocks supplies in designated areas; checks equipment for proper function, as assigned, and reports malfunction promptly.
• Prepares patient charts as required and has all proper consents signed. (Non-Clinical)
• Appropriately schedules appointments and meetings.
• Addresses patient complaints in a timely and effective manner
• Keeps in constant communication with Office Manager and Senior Practice Manager.
• Provides administrative and clerical support when necessary.
• HIPAA Compliance complies with all of the Privacy and Confidentiality Policy and Procedures outlined in the "Privacy, Security and Confidentiality Agreement.
• Participates in department's quality improvement plan.
• Maintains patient confidentiality and complies with HIPAA regulations
• Correctly schedules patient into EMR and bills appropriately.
• Acts as a messenger, when required
• Organizes the center's calendars and is the liaison between medical professionals and patients.
• Other duties as assigned.

What We're Looking For:

• High School Diploma or Equivalency
• 2-3 Years Medical Office experience required; OB experience preferred
• Bilingual English/Spanish
• Basic working knowledge of Microsoft Office (WORD, EXCEL)
• One (1) year of experience in customer service or reception, preferably in a health care environment.
• Prevents, calms, or defuses irate callers and patients by working with them to identify concerns and properly directs calls.
• Knowledge of medical terminology and organization services.
• Outstanding verbal and written communication skills, customer service skills, phone etiquette and works well in a fast-paced dynamic atmosphere.
• Team-oriented mentality.
• Ability to multi-task and work independently while being detail oriented.
• Displays extraordinary customer service skills in person, telephone and written communications.

What We Offer:

• Competitive compensation based on experience and qualifications: When determining the compensation, several factors may be considered including, years of relevant experience, credentials, union contracts, education, and internal equity.
• Comprehensive health, dental, and vision insurance
• 401K, Retirement savings plan
• Generous Paid Time Off (PTO) and paid holidays
• Tuition Reimbursement
• Opportunities for professional growth, development, and continuing education
• Employee wellness programs and resources

Influenza Vaccinations are a requirement for employment. If you are not currently vaccinated you will be required to receive the vaccination prior to hire date, during the influenza season, if you are offered employment, unless you request and receive an approved medical exemption.

We are an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, gender, age, religion, disability, sexual orientation, veteran status, marital status, or any other characteristic protected by law.