Office Assistant 2

Duties Description The Testing Services Division is responsible for the development, administration, scoring and validation of the examinations provided to the public for State agencies and local jurisdictions. To better serve New Yorkers and make civil service examinations more accessible and convenient for all, the Department is modernizing and transforming the way in which civil service examinations are held. As part of this new examination model, the Department is establishing 12 dedicated computer-based testing (CBT) centers across New York State to provide all New Yorkers with the ability to participate in exams, including individuals who do not have access to a computer or Wi‑Fi services. Under the general direction of a Program Aide, the Office Assistant2 will be responsible for the clerical processing and office support work at one of the Department’s twelve new CBT centers and for supervising subordinate test administration staff. Responsibilities Ensure clerical processing procedures are followed and recommend improvements. Gather, compile, and prepare materials for test administration. Resolve clerical operation issues and respond to questions concerning test administration. Assign staff to greet and check in civil service examination candidates at a designated reception area. Assist civil service examination candidates with the scheduling or rescheduling of their exams, and answer questions that test monitors are unable to resolve. Complete all documentation for the various exams that are administered, reporting any suspected irregularities or discrepancies. Configure individual candidate testing stations, maintain testing room and equipment, and provide training to test monitors on work equipment and procedures. May administer examinations and instruct candidates on test procedures. Plan, assign, and schedule test monitors to test administration roles and ensure adequate training for assignments in consultation with the Program Aide. Submit test monitor payroll data to ensure these staff are paid in a timely manner. Supervise test monitors and evaluate performance of test administration staff and the quality, quantity, and timeliness of their work. May be assigned to cover test administration shifts at the CBT center, public schools, or other test sites in an assigned region, which may include nights and weekends, or travel to another test site. Non‑competitive Minimum Qualifications (NY HELPS) One year of clerical experience. Reassignment Qualifications Current Department of Civil Service employees with one year of permanent, contingent permanent, or 55 B/C service as an Office Assistant2, if less than one year, must be currently reachable on the Office Assistant2 eligible list for the Bethpage location if one exists. Competitive Qualifications Must be reachable on the current eligible list or eligible for transfer. Any active transition or promotion list(s) must be exhausted to appoint under the NY HELPS program. Transfer Qualifications One year of permanent, contingent permanent, or 55 B/C service in a title eligible for transfer and determined to be similar by Civil Service. For transfers, a list of approved titles is available through Civil Service GOT-IT at Provisional Qualifications Based on the results of the canvass of the current eligible list for the Office Assistant2 position, the Department may elect to make a provisional appointment to this position rather than a permanent appointment if the eligible list has fewer than three candidates interested. One year of permanent, contingent permanent, or 55 B/C service as an office assistant, clerical, or keyboarding title allocated to Grade6 or higher. Non‑competitive Promotion (NCP) Qualifications One year of permanent, contingent permanent, or 55 B/C service as an Office Assistant1; or one year of permanent service in a clerical or keyboarding title allocated to Grade6 or higher. Current permanent non‑competitive state employees certified eligible for the 55 B/C program under the Governor’s Program to Hire Persons/Veterans with Disabilities pursuant to Section55 B/C of the Civil Service Law will also be considered. Candidates must provide a copy of their letter of eligibility. Preferred Qualifications Background in customer service, both in‑person and remote (phone and email). Ability to navigate and respond to unforeseen challenges. Experience managing sensitive or confidential information with discretion. Ability to work effectively under pressure and make quick informed decisions. Proficiency in troubleshooting computer and office equipment. Telecommuting Policy DCS employees may be approved for a maximum of 50 % telecommuting, but must apply and obtain approval through management in accordance with the DCS Telecommuting Program Guidelines. Benefits Employees will receive a comprehensive benefits package. Equal Opportunity Employer Statement The Department of Civil Service is proud to be an equal opportunity employer. We encourage women, people of color, LGBTQ individuals, people with disabilities, members of ethnic minorities, foreign‑born residents, and veterans to apply. We celebrate diversity and do not discriminate based on race, religion, color, national origin, sex, sexual orientation, gender identity and/or expression, age, veteran status, disability status, arrest record or criminal conviction history, or any other category protected by law. Accommodation We are happy to provide reasonable and religious accommodations during the hiring process for those in need. If you have a disability or special need that requires accommodation, please send a request to View email address on click.appcast.io. #J-18808-Ljbffr