Payroll Coordinator

About the company


IWG is the unrivalled global leader in flexible workspace, six times the size of our nearest
competitor. With 14 different brands, an impressive array of support services, and a world-class, end-to-end digital platform for connecting companies to workspace, we're fully invested in our customers success.


Our companies help more than 8 million people and their businesses to work more productively. We provide workspace for the world's largest companies, delivering sustainable demand and income for our partners.


Digitalization and new technologies are transforming the world of work. People want the personal productivity benefits of living and working how and where they want. Businesses want the financial and strategic benefits. Our customers are start-ups, small and medium-sized enterprises, and large multinationals. With unique business goals, people, and aspirations. They want workspaces and communities to match their needs. They want choice.


Through our companies we provide that choice, and serve the whole world of work: Regus, Spaces, No18, HQ and Signature, just to name a few. We create personal, financial, and strategic value for businesses of every size. From some of the most exciting companies and well-known organizations on the planet, to individuals and the next generation of industry leaders. All of them harness the power of flexible working to increase their productivity, efficiency, agility, and market proximity.


Payroll Coordinator (Remote)


General Summary: Responsible for providing exceptional customer service to all team members regarding payroll queries. Responds to the payroll ticketing system, ensuring team members tickets are responded to within the appropriate time-frames, ensuring accuracy of information with the goal of helping the team members become self-sufficient with problem solving their payroll questions. Assists with other aspects of payroll processing, as assigned.


Pay Rate (Based on Experience) $20.00 - $22.00 per hour


Essential Duties and Responsibilities:

• Respond to a high volume of requests, questions, escalations via ticketing system (ServiceNow)
• Provide a high level of customer service to Team Members by answering questions and/or escalating concerns to the payroll Manager.
• Assist team with preparing and processing Bi-weekly payroll.
• Work cross-functionally with Benefits, HRIS, and Field and Corporate HR Teams to ensure a seamless process.
• Accurately keys payroll-related data necessary to process and meet schedules and deadlines.
• Process new hires enrollment/termination & all other payroll changes in timely manner.
• Maintain compliance with federal and state regulations concerning payroll.
• Maintains personnel and payroll records, attendance & PTO balances.
• Prepare off-cycle checks as needed.
• Other duties as assigned or required.

Other Duties:

• Assist payroll manager with special projects.
• Respond to requests for employment verification.

Essential Knowledge, Skills, and Abilities:

• The ability to multi task in a fast paced deadline oriented environment
• Excellent attention to detail.
• Ability to communicate detailed and sensitive information effectively with all levels in the organization