Client Success Lead *On-Site - Tampa*

One of our SaaS clients is looking for a Client Success Lead to own the full post‑sale relationship with their clients. The role requires a consulting‑oriented approach, managing the process from implementation through expansion, and serving as a trusted advisor to stakeholders. Compensation: $130,000 - $150,000 salary + commission Location: Tampa, FL 33602 (everyday on‑site) What the client wants: 5+ years in healthcare SaaS customer success, healthcare consulting, or a hybrid implementation/advisory role Demonstrated ability to manage complex, multi‑stakeholder relationships within hospital or health system environments Experience engaging physicians, CDI professionals, and C‑suite executives (CFO/CMO level) Track record of expanding accounts through strong relationships and demonstrated value Consultative presence and comfort operating as a strategic partner Preferred: Background in clinical documentation improvement (CDI), revenue cycle, or hospital quality/performance programs Prior consulting firm or advisory services experience with healthcare provider clients Exposure to value‑based care models Day to Day Implementation & Onboarding Lead end‑to‑end implementation for new hospital clients, designing onboarding plans tailored to each client’s clinical, operational, and IT structure. Drive stakeholder alignment across CDI teams, service line leaders, and physicians. Ongoing Client Success Own a portfolio of hospital client relationships, conducting regular business reviews, monitoring utilization and outcomes data, and proactively surfacing performance insights. Change Management & Internal Selling Continuously re‑sell value to stakeholders at every level and present clinical and financial impact data. Account Expansion Identify and develop expansion opportunities across service lines, departments, and modules. Partner with sales leadership on surfacing outcomes data and supporting retention and growth. Equal Opportunity Notice Highspring LLC (d/b/a Vaco by Highspring) and its parents, affiliates, and subsidiaries (“we,” “our,” or “Vaco by Highspring”) are committed to full inclusion of all qualified individuals and do not discriminate against any employee or applicant for employment because of race, color, sex, religion or creed, national origin, citizenship, age, disability, veteran status, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristic as required by applicable law. The company is also committed to ensuring that persons who need am provided with reasonable accommodations; if an accommodation is needed to participate in the job application or interview process, please contact View email address on click.appcast.io. Workplace discrimination is illegal. #J-18808-Ljbffr Vaco by Highspring