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Senior Technical Support & Escalation Lead

Neumo

Neumo is seeking a Senior Customer Support Specialist to provide advanced technical support across Core and Applications products. The role requires independent judgment to resolve complex issues and to lead customer-support projects, liaising with engineering, QA, and product management to craft effective solutions. The candidate will troubleshoot across Neumo platforms, mentor junior staff, and contribute to knowledge base improvements, ensuring customer needs are met efficiently in a #J-18808-Ljbffr Neumo

Vacancy posted 3 days ago
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