Family Partner

Family Partner Position

Essential Duties & Responsibilities: The Family Partner contacts pregnant women, interconception women and families of children under the age of three to assess risk factors that may lead to poor pregnancy outcomes and/or poor developmental outcomes. The position works in partnership with the client or family in providing information and linkage to programs and resources to address risk factors identified by a risk screen or referral. The Family Partner will serve a critical role in connecting with high-risk families of newborns to home visiting services and supports.

Specific Activities:

• Coordinated Intake & Referral
• Accurately conduct the intake process with families for initial identification of service referral
• Verify completion of a risk screen or referral.
• Conduct Initial Intakes, including attempts to contact, to assess clients' service needs. Travel to attempt to contact clients in the service area as assigned.
• Refer families to the appropriate home visiting service provider
• Follow up to ensure referral is received by service provider and services are provided to families
• Provide immediate referrals to community resources for families with emergent needs
• Refer families to other community and parenting services as indicated
• Provide relevant information to clients about breastfeeding, health care options, parenting education, preventative health education and child development.
• Maintain participant records in accordance with program and funding source requirements
• Ensure that all required documentation is typed and submitted in a timely manner into the Well Family System.
• Maintain regular contact with home visiting agencies
• Participate in continuous quality improvement activities
• Maintain confidentiality of children, families and other records and information
• Participate in trainings, meetings, workshops, conferences, webinars, and conference calls as necessary

Other:

• All other duties as assigned by the CI&R Team Lead and Director of CI&R

Education and/or Work Experience Requirements:

• Bachelor's degree in public health, social work, health education, early childhood development, or a related social science field with two years of related work experience preferred; or equivalent combination of education and experience.
• AA degree with strong customer service skills, experience with social services or public health/maternal child health field preferred.
• Ability to speak Spanish is a plus.

Additional Eligibility Qualifications:

• Excellent verbal and written communication skills, including ability to effectively communicate with internal and external clients.
• Excellent computer proficiency (MS Office – Word, Excel and Outlook)
• Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service.
• Ability to work flexible traditional and nontraditional hours.
• Ability to establish and maintain effective working relationships with Coaliton partner agency staff and the general public.
• Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community.
• Knowledge of resources for families.
• Ability to connect with and interact effectively with culturally diverse families
• Ability to work with families in a non-judgmental and respectful manner
• Ability to communicate effectively with multiple community partners and medical providers
• Ability to use good judgment and make independent decisions with clear and professional boundaries
• Professional appearance and demeanor.
• Ability to work independently and to carry out assignments to completion within parameters of instructions given prescribed routines, and standard accepted practices.
• Must be able to communicate effectively and be a team player at the Coalition.
• Must be able to commit to the Coalition vision and be passionate about its mission.
• Requires reliable transportation as travel is required, valid driver's license, good driving record and automobile insurance.

Physical Requirements:

• Ability to safely and successfully perform the essential job functions consistent with the ADA, and other federal, state and local standards.
• Must be able to travel to alternate locations.
• Required to sit, stand, walk, speak and hear while performing the duties of this job, regularly. The position requires extensive computer use so the employee must have sufficient hand dexterity to use a computer keyboard and be capable of reading a computer screen
• Lifting/carrying up to 25 pounds.