Customer Growth Account Manager (CGAM)

What This Role Really Is This is not a traditional Customer Success role. We are looking for someone who can operate as a strategic partner, project manager, and business driver for our customers — someone who doesn’t just maintain relationships but actively drives outcomes. As a Customer Growth Account Manager at Tricentis, you will own a portfolio of customers and be responsible for ensuring they: Successfully adopt our products Achieve meaningful business value Renew on time Expand their investment with us You are the person making sure nothing falls through the cracks — and that the customer actually gets where they said they wanted to go. What You’ll Be Responsible For Drive Customer Outcomes (Not Just Conversations) – Go beyond status updates to understand what your customers are trying to achieve, help them plan how to get there, hold them (and us) accountable to progress, and drive action to fix any off‑track issues. Operate Like a Project Manager for Your Accounts – Keep customers aligned to goals and timelines, track progress, follow up relentlessly, and ensure the right resources are engaged at the right time. Engage at All Levels of the Organization – Build relationships with end users, technical teams, champions, stakeholders, and executive leadership, tailoring your message for each group. Drive Retention and Growth – Own renewals from strategy to close, identify expansion opportunities, and prevent renewals from becoming last‑minute fire drills. Collaborate Across Teams to Deliver Results – Work closely with Sales, Professional Services, Product Support, and Product teams, bringing them together to solve customer problems. Leverage AI and Modern Tools – Be curious about AI and how it impacts our customers, use AI tools to improve your own productivity, and continuously find smarter ways to manage your accounts. What Makes Someone Great in This Role Highly organized and never lose track of details Proactive, not reactive Comfortable being direct with customers when needed Able to drive accountability without damaging trust Not annoyed by systems — uses them to your advantage Think in terms of outcomes, not activities Embrace change and adapt quickly What You Bring Experience in Customer Success, Account Management, or Sales in a SaaS environment Strong project management and organizational skills Ability to manage multiple stakeholders and priorities Experience working with enterprise or mid‑market customers Comfort owning commercial conversations (renewals, expansion, etc.) Excellent communication skills Bonus Points Experience in quality engineering, DevOps, or test automation Experience with Salesforce, Gainsight, or similar tools A track record of driving measurable customer outcomes Why This Role Matters Our customers invest in Tricentis to improve how they build and test software—and ultimately to deliver better products faster. Your job is to make sure that actually happens. Equal Opportunity Employment Tricentis is proud to be an equal opportunity workplace. Qualified applicants will receive consideration for employment without regard to race, color, ethnicity, gender, religious affiliation, age, sexual orientation, socioeconomic status, or physical and mental disability and other statuses protected by law. Global Sanctions Compliance We comply with all applicable global sanctions and export control laws. Candidates must not be listed on any government restricted party lists (including OFAC SDN List and U.S. Commerce Department restricted lists) and must certify that their employment would not violate any sanctions or export control regulations. Candidates must notify us of any changes to their status during the application process or subsequent employment. Work Authorization U.S. Work Authorization: This role is not eligible for employer-sponsored work visas. Applicants must be authorized to work in the U.S. without current or future sponsorship. #J-18808-Ljbffr