HR and People Manager

Job Description

Job Description

Summary:

We’re looking for a Talent & Culture Manager to join our Leadership team and help build a high-performing organization through people, culture, and continuous improvement. This role leads all aspects of talent and culture at Pepco, with a focus on developing people, strengthening teams, and creating an environment where employees can do their best work. Success in this role means creating a consistent employee experience that develops stronger leaders, more effective teams, and an exceptional customer experience, giving Pepco’s workforce a durable competitive edge.

We are seeking someone with a leadership mindset who views HR as a strategic business function dedicated to fostering a culture of continuous improvement. The ideal individual will blend strategic vision with practical execution and possess a solid understanding of all key HR areas, including employee relations, performance management, recruiting, compensation, organizational development, and federal and state employment laws. They should be ethical, responsible, and respectful, serving as a trusted advisor to leaders and staff. Their focus will be on staff development and fostering an engaged, skilled workforce, while continuously improving the organization through leadership development, performance strategies, and employee engagement. 

This on-site role is based in Dallas and requires occasional travel. It is an ideal opportunity for a people-focused leader who is passionate about shaping the future of a growing organization through talent, systems, and culture.

Reports To: CEO

FLSA Status: Exempt (Salaried non-overtime)

Department: Human Resources 

Location: Corporate Office

Duties and Responsibilities:

The Talent & Culture Manager serves as a strategic partner to leadership by building and sustaining the people systems, culture, and talent strategies, and supporting employee development, organizational effectiveness, recruiting, manager enablement, culture initiatives, and HR systems optimization.

This role will initially spend significant time building and standardizing scalable HR systems, processes, and training infrastructure that do not yet formally exist across the organization. 

As those systems mature, the role will evolve into ongoing execution, coaching, accountability tracking, talent development, and organizational support and growth, with a focus on continuous improvement initiatives designed to strengthen organizational performance and employee engagement.

Success in this position will be measured by the organization's ability to attract, develop, engage, and retain high-performing employees while creating a culture of continuous improvement, accountability, and growth. The duties of this role directly contributes to stronger team performance, improved customer satisfaction, increased retention of both employees and customers, a consistent employee experience that supports a consistent customer experience, and the organization's long-term success. By establishing clear expectations, measurable skill-development pathways, leadership accountability, and growth opportunities, this role helps ensure that every employee has the tools, training, and support needed to succeed.

The right Talent & Culture Manager will:

• Have successfully implemented programs that improved employee performance, engagement, development, or retention 

• Enjoy building systems, structure, and scalable processes 

• Naturally leverage technology and collaboration to improve outcomes 

• Be organized, proactive, curious, and growth-oriented 

• Build authentic relationships across different personalities and teams 

• Balance accountability with approachability 

• Prefer solving problems proactively rather than reactively 

• Enjoy maintaining strong working relationships across all levels of the organization and helping managers and employees succeed

• See HR as strategic business enablement rather than policy enforcement

• Develop and monitor key people metrics, including retention, engagement, training participation, leadership effectiveness, internal development, and hiring outcomes

Required Skills & Experience

• 3+ years of experience in HR, People Operations, Organizational Development, Training, Recruiting, or a related field. Equivalent experience will be considered.

• Strong organizational, communication, and project management skills 

• Ability to manage multiple priorities simultaneously and build structure from ambiguity 

• Comfort learning and improving HR systems and technology platforms 

• Strong interpersonal and relationship-building skills 

• Ability to maintain professionalism and discretion with sensitive information 

To succeed at this role, you will need:

• Bachelor’s degree preferred in Human Resources, Business, Organizational Development, or a related discipline

• HR certification such as PHR, SPHR, SHRM-CP, or SHRM-SCP preferred 

• Experience with ADP or other HRIS systems, Lattice or other performance management platforms, and learning systems 

• Experience supporting employee development, training coordination, or organizational growth initiatives

Tags

Talent & Culture Manager

Human Resources Manager

People Operations

HR Business Partner

Human Resources Business Partner

Talent Development

Employee Development

Leadership Development