Director of Technical Solutions

Role Description

We are seeking a Director of Technical Solutions to lead and mature our Solutions & Technical Implementation function. This role will sit at the intersection of technical strategy, solution architecture, Shopify implementation, analytics, SEO, client-facing technical guidance, and cross-functional delivery process.

The Director of Technical Solutions will be responsible for turning client business goals into scalable, practical, and high-quality Shopify solutions. This person will own:

• Technical discovery
• Solution architecture governance
• Requirements standards
• QA standards
• Scoping standards
• Implementation readiness
• Cross-functional coordination across client engagements

The ideal candidate has deep Shopify / Shopify Plus experience, a strong technical foundation, agency or client-services experience, and the ability to lead multidisciplinary technical resources. This person does not need to code daily, but must be technically credible enough to:

• Review architecture
• Validate estimates
• Identify risks
• Challenge assumptions
• Partner effectively with Engineering

You will report to the VP of Technology.

Qualifications

• 6–10 years of total experience in ecommerce technology, digital agency, Shopify agency, technology consulting, or a related client-services environment.
• 5+ years of hands-on or leadership experience with Shopify / Shopify Plus.
• Prior background as a developer, technical lead, implementation lead, solutions architect, implementation architect, or similar technical role.
• Experience managing at least 3 cross-functional team members across technical, analytical, SEO, implementation, or business analysis functions.
• Strong understanding of Shopify architecture, including themes, Hydrogen / Storefront API, Admin API, apps, checkout extensibility, B2B, and Markets.
• Experience evaluating integration patterns across ERP, WMS, PIM, OMS, CRM, CDP, analytics, and other ecommerce systems.
• Strong understanding of GA4, SEO, analytics, commerce operations, and ecommerce performance metrics.
• Familiarity with metrics such as CVR, AOV, LTV, CAC, MER, ROAS, bounce rate, site speed, engagement, and funnel performance.
• Experience running discovery, technical workshops, client presentations, and executive-level technical conversations.
• Experience with technical discovery, scoping, estimation, requirements documentation, QA, and launch readiness.
• Strong client-facing communication skills and the ability to explain technical tradeoffs in business language.
• Ability to review architecture and estimates, while not being expected to code daily.
• Ability to operate in a fast-moving agency environment with multiple clients, competing priorities, and evolving scopes.
• Strong collaboration skills across Engineering, Program Management, Project Management, Client Services, Design, Strategy, Lifecycle, Growth, SEO, and Analytics teams.

Preferred Experience

• Experience supporting enterprise or high-growth Shopify Plus clients.
• Experience with Klaviyo technical implementations, migrations, integrations, or lifecycle technology requirements.
• Experience working across UX, CRO, SEO, analytics, and engineering teams.
• Experience creating reusable discovery, solutioning, QA, or technical governance processes.
• Experience supporting ecommerce redesigns, migrations, optimization retainers, or managed services work.

Benefits

• Fully Remote Position
• Full time - 40 hours per week
• Early Friday closure all year round
• Half-day Summer Fridays
• Comprehensive medical, dental, and vision insurance
• 401k program
• Competitive PTO days (vacation, personal, sick) and Company Holidays
• Opportunity for internal / cross-departmental education and learning
• Opportunity for career development and growth
• Collaborative and close-knit team with access to executive-level team members