Administrative

Hospice Volunteer Coordinator

The Hospice Volunteer Coordinator is responsible for the recruitment, training, and supervision of the volunteer component of hospice services to terminally ill patients and serves as a member of the interdisciplinary group. This role will be a hybrid role supporting our Franklin and Murfreesboro TN branches.

Essential Job Functions:

• Recruits and screens applicants for volunteer services in the area of patient support/respite service, bereavement support, or administrative support.
• Oversees and provides comprehensive volunteer training.
• Assesses patient/family/caregiver for volunteer needs and makes appropriate assignment of volunteers.
• Makes initial joint visit with volunteer to introduce volunteer services to the patient/family/caregiver, completes the Volunteer Activity Plan.
• Collaborates with the interdisciplinary team in the implementing review and revision of the patient/family’s plan of care and assists in the determination of volunteer needs.
• Supervises all aspects of the volunteer program, scheduling, monitoring appropriateness of patient care assignments, and completing probationary and annual performance evaluations.
• Monitors and updates volunteer personnel files as needed.
• Oversees completion of monthly reports required for: review of program status, verification of volunteer hours, and percentage of volunteer utilization vs. direct labor hours.
• Coordinates or provides continuing education for volunteers.
• Conducts volunteer support meetings as needed.
• Supports quality improvement efforts through participation in quality improvement activities as requested.
• Attends in-services and continuing education activities.
• Interfaces with the patient/family/caregiver, the hospice team, other health care providers in a respectful, professional, and courteous manner.
• Acts as a community liaison providing community education on hospice philosophy and volunteer services.
• Maintains sound privacy and security practices and prevents privacy or security breaches. If breach occurs, takes corrective action.

Requirements:

• Baccalaureate or Masters Degree in Counseling, Social Work Education, or related field.
• Two years experience in the area of volunteerism, death and dying, bereavement, or related area. Prefer previous exposure to hospice services.
• Excellent time management skills and communication skills.
• Valid CPR.
• As an employer accepting Medicare and Medicaid funds, employees must comply with all health-related requirements in all relevant jurisdictions including required vaccinations and testing subject to exemptions for medical or religious reasons as appropriate.