Account Executive

Medical Mutual employees must submit their applications through MySource.

Note: This is a hybrid role requiring 3 days per week on-site in our Chicago, IL or Oklahoma City, OK office. Seeking applicants that reside within a 50-mile radius of the Chicago, IL or Oklahoma City, OK office.

Founded in 1934, Medical Mutual is the oldest and one of the largest health insurance companies based in Ohio. We provide peace of mind to more than 1.2 million members through our high-quality health, life, disability, dental, vision and indemnity plans. We offer fully insured and self-funded group coverage, including stop loss, as well as Medicare Advantage, Medicare Supplement, and individual plans.

Serves as a primary point of contact for broker partners for implementations, sales, service, policy renewals, and policy retention for the full suite of the Company's supplemental insurance Individual products. Develops relationships with brokerage principles, key brokerage leaders, and producers and continuously provides each contact with anticipatory service by quickly responding to questions and issues.

Responsibilities:

Account Executive

• Develops and sustains relationships with broker principals, senior sales leadership (RVPs, Regional Managers, Sales Coordinators) and executive MMP leadership. Supports ongoing agent onboarding as well as facilitates and supports ongoing product training and positioning. Takes the lead in addressing, resolving and tracing root cause for all inquiries regarding claims, eligibility, billing, product questions, renewals, selling additional products and reporting. Maintains documentation of account activity.
• Works with broker partners and company Third Party Administration (TPA) to manage enrollment of all new clients. Coordinates any Electronic Data Interchange (EDI)/Application Programming Interface (API) or other file transmission activities. Coordinates with other necessary partners - TPA, broker partner, bank, technology organizations, etc. Manages the successful initial and ongoing commissions payments, claims, customer service, premium collection/application, as well as any other issues raised by broker partner or their customers.
• Provides reports to broker accounts providing periodic summaries and updates to management. Includes sales, placement, persistency, agent debit balance issues. Maintains and reports results of all active campaigns. Monitors and communicates premium payment issues to producer/client/ management. Facilitates quarterly updates / meetings / results communication with key broker relationships and large agent producers.
• Acts as Operations liasion on new broker acquisition and implementation into the organization.
• Performs other duties as assigned.

Senior Account Executive

• Develops and sustains relationships with complex broker principals senior sales leadership (RVPs, Regional Managers, Sales Coordinators) and executive MMP leadership. Supports ongoing agent onboarding as well as facilitates and supports ongoing product training and positioning. Takes the lead in addressing, resolving and tracing root case for all inquiries regarding claims, eligibility, billing, product questions, renewals, selling additional products and reporting. Maintains documentation of account activity.
• Works with large/complex broker partners and company Third Party Administration (TPA) to manage enrollment of all new clients. Coordinates any Electronic Data Interchange (EDI)/Application Programming Interface (API) or other file transmission activities. Coordinates with other necessary partners - TPA, broker partner, bank, technology organizations, etc. Manages the successful initial and ongoing commissions payments, claims, customer service, premium collection/application, as well as any other issues raised by broker partner or their customers.
• Provides reports to broker accounts providing periodic summaries and updates to management. Includes sales, placement, persistency, agent debit balance issues. Maintains and reports results of all active campaigns. Monitors and communicates premium payment issues to producer/client/management. Facilitates quarterly updates/meetings/results communication with key broker relationships and large agent producers.
• Acts as Operations liasion on new (large) broker acquisition and implementation into the organization.
• Orients, trains and assists more junior level staff.
• Performs other duties as assigned.

Qualifications:

Account Executive

Education and Experience:

• Bachelor's degree in business management, marketing, or related field.
• Equivalent education and experience directly related to the role may substitute for a degree.
• 2 years of experience in health insurance account management or client relationship management, preferably with specialty/supplemental products.

Professional Certification(s):

• Accident, Health, and Life License with applicable State Department of Insurance preferred.
• Any applicable insurance license required for doing business in assigned states.

Technical Skills and Knowledge:

• Excellent oral, written and interpersonal communication skills. Ability to interact with and present to various levels of staff and management.
• Intermediate computer skills with emphasis on Microsoft Word, Excel, PowerPoint, Teams and Outlook; ability to quickly learn new systems/processes.
• Strong collaboration and teamwork skills.
• Good organizational skills and the ability to multi-task; manage and prioritize multiple client needs.
• Good analytical skills. Ability to interpret data and apply to daily operations.
• Knowledge of health, life, home health care, and indemnity insurance individual and senior market products.

Senior Account Executive

Qualifications:

Education and Experience:

• Bachelor's degree in business management, marketing, or related field.
• Equivalent education and experience directly related to the role may substitute for a degree.
• 5 years of experience in health insurance account management or client relationship management, preferably with specialty/supplemental products.

Professional Certification(s):

• Accident, Health, and Life License with applicable State Department of Insurance preferred.
• Any applicable insurance license required for doing business in assigned states.

Technical Skills and Knowledge:

• Excellent oral, written and interpersonal communication skills. Ability to interact with and present to various levels of staff and management.
• Intermediate computer skills with emphasis on Microsoft Word, Excel, PowerPoint, Teams and Outlook; ability to quickly learn new systems/processes. Proficiency with CRM systems.
• Strong collaboration and teamwork skills.
• Good organizational skills and the ability to multi-task; manage and prioritize multiple client needs.
• Good analytical skills. Ability to interpret data and apply to daily operations.
• Strong knowledge of health, life, home health care, and indemnity insurance individual and senior market products.

Medical Mutual is looking to grow our team! We truly value and respect the talents and abilities of all of our employees. That's why we offer an exceptional package that includes:

A Great Place to Work:

• We will provide the equipment you need for this role, including a laptop, monitors, keyboard, mouse and headset.
• Whether you are working remote or in the office, employees have access to on-site fitness centers at many locations, or a gym membership reimbursement when there is no Medical Mutual facility available. Enjoy the use of weights, cardio machines, locker rooms, classes and more.
• On-site cafeteria, serving hot breakfast and lunch, at the Brooklyn, OH headquarters.
• Discounts at many places in and around town, just for being a Medical Mutual team member.
• The opportunity to earn cash rewards for shopping with our customers.
• Business casual attire, including jeans.

Excellent Benefits and Compensation:

• Employee bonus program.
• 401(k) with company match up to 4% and an additional company contribution.
• Health Savings Account with a company matching contribution.
• Excellent medical, dental, vision, life and disability insurance - insurance is what we do best, and we make affordable coverage for our team a priority.
• Access to an Employee Assistance Program, which includes professional counseling, personal and professional coaching, self-help resources and assistance with work/life benefits.
• Company holidays and up to 16 PTO days during the first year of employment with options to carry over unused PTO time.
• After 120 days of service, parental leave for eligible employees who become parents through maternity, paternity or adoption.

An Investment in You:

• Career development programs and classes.
• Mentoring and coaching to help you advance in your career.
• Tuition reimbursement up to $5,250 per year, the IRS maximum.
• Diverse, inclusive and welcoming culture with Business Resource Groups.

About Medical Mutual:

Medical Mutual's status as a mutual company means we are owned by our policyholders, not stockholders, so we don't answer to Wall Street analysts or pay dividends to investors. Instead, we focus on developing products and services that allow us to better serve our customers and the communities around us.

There's a good chance you already know many of our Medical Mutual customers. As the official insurer of everything you love, we are trusted by businesses and nonprofit organizations throughout Ohio to provide high-quality health, life, disability, dental, vision and indemnity plans. We offer fully insured and self-funded group coverage, including stop loss, as well as Medicare Advantage, Medicare Supplement and individual plans. Our plans provide peace of mind to more than 1.2 million Ohioans.

We're not just one of the largest health insurance companies based in Ohio, we're also the longest running. Founded in 1934, we're proud of our rich history with the communities where we live and work.

We maintain a drug-free workplace and perform pre-employment substance abuse and nicotine testing.