Support engineer

Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Customer Service Operations
Good to have skills : Desktop Transformation
Minimum 0-2 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary: As an Application Support Engineer, you will be responsible for identifying and solving issues within multiple components of critical business systems. Your typical day will involve providing dynamic service to ensure customer service operations are running smoothly. Roles & Responsibilities: - Provide technical support to customers and resolve their issues related to customer service operations. - Collaborate with cross-functional teams to identify and solve issues within multiple components of critical business systems. - Ensure customer service operations are running smoothly by monitoring and maintaining the systems. - Document and communicate technical solutions to customers and stakeholders. Professional & Technical Skills: - Must To Have Skills: Strong understanding of customer service operations. - Good To Have Skills: Experience with desktop transformation. - Experience in providing technical support to customers. - Knowledge of monitoring and maintaining critical business systems. - Ability to collaborate with cross-functional teams. - Excellent documentation and communication skills. Additional Information: - The candidate should have a minimum of 0-2 years of experience in customer service operations. - The ideal candidate will possess a strong educational background in software engineering, computer science, or a related field. - This position is based at our Bengaluru office.