Project Coordinator

Role Description

We are seeking an experienced Project Coordinator/Analyst to support the Technical Project Managers in driving day-to-day project execution. This role is highly hands-on with Jira and Confluence administration, reporting, and coordination activities, ensuring the project team has accurate, timely, and well-organized information to make decisions and keep implementations on track.

Key Responsibilities

• Jira & Confluence Administration
  • Set up, configure, and maintain Jira projects, boards (Scrum/Kanban), workflows, issue types, custom fields, and permission schemes for the project team.
  • Create and maintain Confluence spaces, pages, templates, and project documentation repositories.
  • Ensure data integrity within Jira — clean up duplicate/stale tickets, enforce naming conventions, manage backlog grooming support.
  • Manage user access, roles, and project configurations in collaboration with IT/Jira admins.
  • Troubleshoot day-to-day Jira/Confluence issues for project team members.
• Project Coordination
  • Support the Project Manager with scheduling, meeting coordination, agenda preparation, and minute-taking.
  • Track action items and follow up with task owners to ensure on-time completion.
  • Assist with resource tracking, timeline updates, and dependency management.
  • Coordinate cross-functional communication between technical teams, business stakeholders, and client representatives.
  • Support change management and UAT coordination activities as needed.
  • Assist with onboarding new team members to project tools and processes.

Qualifications

• Bachelor’s degree in Business Administration, Information Technology, Engineering, or a related field or equivalent experience.
• Advanced degree (MBA or Master’s) is preferred.

Requirements

• 3+ years of experience as a Project Coordinator, PMO Analyst, or similar role, ideally supporting technology implementation projects.
• Hands-on expertise administering and configuring Jira (workflows, boards, custom fields, permissions, JQL).
• Strong working knowledge of Confluence (space/page setup, templates, documentation structure).
• Proven ability to build reports and dashboards directly from Jira (native reporting, JQL filters, gadgets).
• Advanced PowerPoint skills — ability to turn raw data into clear, polished, stakeholder-ready presentations.
• Solid understanding of project management fundamentals (timelines, RAID logs, status reporting, milestone tracking).
• Excellent written and verbal communication skills.
• Strong organizational skills and attention to detail.
• Ability to manage multiple priorities in a fast-paced, client-facing consulting environment.
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook).

Preferred Skills

• Experience working with utilities clients or in the utilities/energy industry (e.g., AMI, GIS, OMS, ADMS, CIS implementations).
• Familiarity with Atlassian ecosystem tools beyond Jira/Confluence (e.g., Jira Service Management, Advanced Roadmaps, Confluence macros/automation).
• Exposure to Agile/Scrum methodologies; Certified ScrumMaster (CSM) or similar certification.
• CAPM or PMP certification (or actively pursuing).
• Experience supporting SaaS/ERP/CIS technology implementations (e.g., Oracle, SAP, Salesforce, or utility-specific platforms).
• Familiarity with SharePoint, Smartsheet, or MS Project.
• Experience working within a management consulting environment, including client-facing responsibilities.
• Basic understanding of change management principles (e.g., Prosci/ADKAR).

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Disability Insurance (STD/LTD)
• Flexible Spending Account
• Health Savings Account
• Basic Life/AD&D
• 401(k) plan
• Paid Time Off
• Company Holidays
• Leave of Absence
• Remote work and Flexible Work Schedules (for qualified positions)
• Employee Referral Program
• Professional Development
• Charitable Contribution Match