Client Services Manager

Client Services Manager365 Health Services is looking for an energetic, motivated, competitive leader that thrives in a team environment. The healthcare industry is one of the fastest growing sectors in the country and this opportunity puts you in the driver seat of a rapidly expanding company that is looking for their next leaders. The Client Services Manager position is ideal for any competitive individual who is looking to challenge themselves and take their career to the next level.Qualifications For Client Services Manager (CSM):High integrityPositive attitudeExcellent communication skillsSolution-orientedEager / CompetitiveAbility to thrive and collaborate in a fast-paced environmentBachelor's Degree, preferredPrimary Duties And Responsibilities:Develops and executes recruitment strategies to attract, screen and hire quality healthcare professionals who meet the office's immediate and projected needsUtilizes various recruitment tools and methods to source and attract a pool of qualified and diverse candidatesResponsible for on-call duties during non-business hours and weekends as needed.Matches and evaluates candidate skills to client and consumer needs through screening and interviewingCompletes necessary reference checks on candidate's background and work experienceEnsures candidates meet required hiring standards for 365 Health Services and applicable contractsNegotiates salary, terms and conditions of employment with candidatesSchedules direct care workers and field staff for initial placement and ongoing assignmentsManages direct care workers and field staff while on assignment: assesses and investigates direct care worker and field staff concerns and issues, and provides performance coaching, counseling and disciplinary action when appropriateMaintains regular contact to and develops relationships with active clients, consumers and referral sources to identify current staffing needs and requirements, projected openings, and potential new business opportunitiesEnsure client, consumer and referral source expectations are understood and met while addressing and resolving concerns relating to customer service, caregiver or field staff performanceDocuments candidate, direct care worker, field staff and client correspondence and activities within the system of recordIncorporates direct care worker and field staff retention strategy into daily routineResponsible for learning all functionalities and operations of the branch officeAdheres to and promotes company policies and proceduresBuilds and cultivates relationships with industry contacts to gain industry knowledge, referrals, and business development leadsEnsures confidentiality of all consumer records and personnel files in accordance with agency and HIPAA guidelinesEnsures all services, functions, and employee practices are in accordance with Affirmative Action policies and lawsResponsible for ongoing compliance with all current federal, state and local regulations, company policies and procedures, and reimbursement guidelinesResponsible for oversight of revenue cycle managementDemonstrates a commitment to advancing 365 Health Services, LLCMust possess the personal characteristics of professionalism and commitment to high standards with a strong work ethic, confidence, creativity, innovation, integrity and stabilityPerforms other duties as necessaryBenefits:Health Insurance PackagesPaid Time Off401KSchedule:Monday to FridayPaid On-Call (Shifts Alternate, Responsible for Answering Calls outside of Business Hours)Additional Compensation:Weekly CommissionWeekly On-Call PayBonusesEducation:Bachelor's (Preferred)Work Location: In-person