Access Control Specialist

Access Control Technician (Access Cards / Keys / Minor Lock Work)The Access Control & Locksmith Technician is responsible for managing building access credentials, cutting and issuing keys, performing minor lock repairs and maintenance, and supporting the day-to-day operation of electronic access control systems. This position helps maintain a secure environment by ensuring proper access management for tenants (we like to use the term Customers), employees, vendors, and visitors.Essential Duties & ResponsibilitiesIssue, program, activate, and deactivate employee and tenant access cards.Maintain accurate records of cardholder access levels, key assignments, and lock inventories.Cut, duplicate, and distribute building keys in accordance with security procedures.Perform minor locksmith duties including:Replacing lock cylindersAdjusting door hardware and closersTroubleshooting minor lock and door issuesAssist with operation and troubleshooting of electronic access control systems and badge readers.Coordinate with property management, security, and vendors regarding access requests and security concerns.Monitor and maintain access control databases and credential records.Respond to lockouts and access-related service calls.Support building security initiatives and maintain confidentiality regarding access credentials and security systems.Conduct periodic audits of keys, cards, and access permissions.Assist with maintaining compliance with company security policies and procedures.QualificationsWorking knowledge of access control systems and electronic badge systems.Basic understanding of door hardware, locks, and keying systems.Experience cutting keys and performing minor locksmith work preferred.Ability to troubleshoot access control and door hardware issues.Strong organizational and recordkeeping skills.Ability to handle sensitive security information professionally and confidentially.Good communication and customer service skills.Proficiency with basic computer systems and access management software.Preferred ExperienceExperience with commercial office or multi-tenant building operations.Familiarity with systems such as AMAG, Feenics or similar access control platforms.Locksmith or security industry experience preferred.Valid driver's licensePhysical RequirementsAbility to lift up to 50 pounds occasionally.Ability to walk properties, climb ladders, and work around doors and hardware.Ability to use hand tools and key cutting equipment safely.Work EnvironmentCommercial office, mixed-use, or campus-style environment.May require occasional after-hours support for emergencies or access issues.