Servicenow Engagement Manager

Job description

• Guide the delivery team in large and complex engagements frequently collaborating with a Services partner
• Apply advanced expertise in project implementation scheduling and monitoring techniques to ensure effective timely execution of moderate to large projects
• Build cross geo cross functional and partner relationships to enhance the ES brand internally and externally
• Coach mentor and manage service partners Engagement Managers and Associate Engagement Managers to achieve project deliverables and support the customers desired business outcomes
• Lead the delivery team throughout the engagement often in collaboration with a services partner
• Manage the engagement governance timeline scope risk change management resourcing reporting and financials
• Work with the Sales Account Team partner and customer to understand the customer and the engagement including challenges partners issues and value being delivered
• Understand the goals and align the deliverables accordingly
• Apply expertise from the Now Create methodology and prescriptive guidance to promote delivery of the engagement including longterm customer success
• Be the single contact to encourage collaboration and customer agreement on proposed solutions
• Mentor Customer Outcomes or Partner team members to achieve the engagements deliverables and promote the customers desired results
• Identify gaps between actuals and plan of record proposing solutions and driving resolutions

Qualifications

• Experience in leveraging or critically thinking about how to integrate AI into work processes decision making or problem solving
• This may include using AI powered tools automating workflows analysing AI driven insights or exploring AIs potential impact on the function or industry
• 8 years progressive experience as part of a professional services organization or equivalent education experience
• Ability to travel up to 50
• Industry domain expertise in insert workflow
• Creativity with comfort running projects independently
• Success driving complex issues through analysis and resolution
• Experience working collaboratively
• ServiceNow certifications in aligned workflow
• Applies AI tools to streamline workflows generate insights and support strategic initiatives under guidance
• Understands core AI concepts ethical considerations and platform capabilities and can explain their application in customer contexts with support

Skills

Mandatory Skills : Project Financial Management, Project Governance, Project Planning