Customer Relations Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• License reimbursement
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Training & development
• Bonus based on performance
• Paid time off
• Health insurance
• Vision insurance
• Dental insurance

ABOUT OUR AGENCY:
Welcome to Matt Springer State Farm! I opened my agency in 2012, and before becoming an agent I spent many years as a team member - where I discovered that my passion for helping people could become a truly rewarding career. We've built a small but mighty team of 5 employees across Sales and Service, and now we are looking to grow. We have both English and Spanish speakers and are proudly located in Conroe, TX.

Our office is anything but ordinary — we work out of an actual two-story house. It's not your typical corporate office, and that's exactly why we love it. It gives our workplace a comfortable, welcoming, and home-like atmosphere. We love our weekly team breakfasts, and monthly team lunches & outings as there is truly never a dull moment around here from laughs, to small pranks, & funny GIFS. 

We're looking for someone who wants to be part of our team, and grow with our agency by applying honesty, positivity, determination, dependability, and coachability with no exception to joy of helping others. We're not looking for someone to simply fill a position — We're looking for someone who will add to the culture we've built!

ROLE DESCRIPTION:
As a Customer Relations Representative - State Farm Agent Team Member with Matt Springer - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. 

RESPONSIBILITIES:

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

QUALIFICATIONS:

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.
• Bilingual Spanish preferred.