Revenue Cycle Optimization Program Manager

Role Description

The Revenue Cycle Optimization Program Manager reports to the Director of Revenue Cycle Optimization and is responsible for development and execution of optimization activities to completion. The manager will work with Revenue Cycle Leadership to identify ways to increase their net revenue, accelerate cashflow and reduce costs by addressing people, process, and technology components across the revenue cycle.

• Directs individuals and/or teams that lead performance improvement through lean methodology and tools for the mid-revenue cycle.
• Develops and manages improvement activities through engagement of teams, subject-matter experts, and stakeholders.
• Provides leadership for large strategic initiatives, cross functional workflow issues or complex rapid improvement events for value stream analysis, standard work, improved flow, pull, waste reduction, error proofing, workplace organization, and other objectives.
• Identifies best counter-measures and solutions needed to address root causes.
• Provides leadership to project training teams and mentoring support in root cause analysis, discovery workshops, and data interpretation.
• Creates a culture of accountability, communication, problem-solving, and resource/data effective decision-making.
• Ensures appropriate project management and data analytics is utilized.
• Establishes baseline data for project improvement and implements measures for monitoring and continuous improvement.
• Captures ROI for all improvement initiatives.
• Manages and facilitates process improvement teams and directs timely completion of multiple projects, Kaizen events, and consultative activity that support strategic goals for Revenue Cycle.
• Serves as a Revenue Cycle methodology & systems expert and applies multiple performance improvement methodologies and tools to complex and cross functional solutions for resolution.
• Monitors organizational KPI’s, performs operational data analysis and interprets revenue cycle initiatives to align improvement efforts with the strategic goals of the organization and department.
• Promotes a culture of performance excellence, quality, high-reliability, and staff engagement.
• Presents information to diverse audiences with clarity and impact.
• Develops executive level presentations and statuses for senior revenue cycle leadership.
• Delivers presentations on Revenue Cycle programs and initiatives to a variety of audience levels.
• Participates in team intake process of project requests submitted by revenue cycle leadership for approval, benefits and prioritization.
• Drives meaningful and impactful change to key KPIs.
• Performs other related duties as needed or assigned.

Qualifications

• Bachelor’s degree in Business Administration, Public Administration, or a work-related discipline.
• Five (5) years of progressively responsible and directly related mid-revenue cycle work experience.
• EPIC experience required (certification preferred).

Requirements

• Knowledge of health care industry trends related to the patient experience.
• Knowledge of Revenue Cycle industry trends and best practices.
• Knowledge of the patient, family, and caregiver path through the health system and how to identify key pain points stemming from revenue cycle workflow.
• Knowledge (proficient) of the Epic system as well as operational aspect.
• Knowledge and experience in facilitating multi-disciplinary teams to determine solutions to recurring challenges.
• Ability to maintain confidentiality of sensitive verbal and written information.
• Ability to analyze operational and procedural problems and develop, recommend, and evaluate proposed solutions.
• Ability to establish and maintain effective relationships with widely diverse groups, including individuals at all levels both within and outside the organization.
• Ability to communicate effectively and act as a thought leader at all organizational levels.
• Ability to prioritize and drive to results with a high emphasis on quality & integrity.
• Ability to work autonomously, as part of a team as well as motivate, influence and direct the work of others.
• Solid proficiency and skill with process improvement and root cause analysis.
• Ability to collaborate and build consensus with stakeholders.
• Highly self-motivated, directed, and change-oriented skills.
• Demonstrated strong customer orientation skills.
• Demonstrated quantitative analytical skills.
• Ability to engage actively in complex discussions, often on challenging and/or controversial subjects.
• Ability to handle confrontation with appropriate grace, professionalism, cordiality, and firmness.
• Ability to manage/resolve disputes appropriately.
• Strong project management skills.
• Demonstrated knowledge and understanding of Lean, project management, and/or Six Sigma principles and their applications.

Licenses and Certifications

• EPICC - EPIC Certification preferred.

Benefits

• SHC Commitment to Providing an Exceptional Patient & Family Experience.
• Equal Opportunity Employer.
• Base Pay Scale: Generally starting at $74.73 - $99.04 per hour.