Client Service Supervisor

Come explore the Power of Possibility with a career at SPS! We have an excellent opportunity for an experienced Client Service Supervisor to come grow with our team in Sunnyvale, California! We offer a competitive benefits package including paid time off, paid holidays, medical, dental, vision, legal and life insurance, transit program, referral bonuses, pet insurance, EAP, tuition discounts and a 401(k) with company match. The Client Service Supervisor (CSS) provides leadership and functions as a working Supervisor by guiding and directing site activities. This position is to sit on-site with our client and oversee multiple sites or projects. The CSS is responsible for daily service delivery, employee management, overall customer satisfaction, and strict adherence to all SPS policies. The CSS will act as the primary daily client contact in collaboration with the Client Service Manager while overseeing the staff onsite for all supervisory functions required. Overall, this position continuously offers the highest level of service to all client and SPS employees while maintaining a professional image of the company by providing prompt, courteous and efficient service. What you will do: Lead and supervise daily lockbox processing activities to ensure operational efficiency Supervise day‑to‑day operations to ensure compliance with agreed‑upon service levels Monitor metrics of staff including productivity and quality Organize and assist in the control of project work as assigned Ensure that all standards and procedures are followed Communicate effectively with team members and management Support staffing and schedule planning Train and mentor staff ensuring all procedures and best practices are followed Analyze and react to the results of monthly metrics Take action to drive change and innovation that will transform our business Participate in succession planning at the site Lead by example What we need from you: 2+ years of related office experience. Preference in previous work in hospitality services such as hotels or concierge. A positive and professional attitude with a willingness to go above and beyond for our customers. Ability to handle physical duties (carrying and/or moving 40lbs) associated with the job - lifting, bending, etc. To be able to work both independently and be able to perform with minimal direction. Previous management/supervisor experience overseeing 5‑10 employees. Ability to multitask and complete priority tasks on‑time. Strong integrity, and solid business ethics. Flexibility and adaptability to change. Physical Demands: Fine and/or gross motor skills, including the ability to grasp, lift and/or carry or otherwise move packages on a standard wheeled cart with a load capacity of 60 lbs. Ability to walk, bend, kneel, stand, and/or sit for an extended period of time. Manual dexterity required for operating office machinery (phone, copy machines, binding equipment, etc.). Physically able to talk on the phone and input data simultaneously. Ability to lift or move 40 lbs. or greater frequently. Specific vision abilities required by this job include close vision, distance vision, ability to adjust focus and ability to match or may include detection of differences between colors, including shades of color and brightness. Travel: No or Negligible Other Duties: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Compensation: The expected compensation is an estimate, and the final offer will depend on skills, experience, and other job‑related factors. Use of Artificial Intelligence (AI): No AI or automated decision‑making tools are used to screen, assess, or select candidates for this role. SPS uses the Greenhouse applicant tracking system, which does not apply AI in these parts of the hiring process. Vacancy Status: This posting is for an existing vacancy. Pay Range: $28 - $30 USD What We Offer: Career Growth: An opportunity to learn new skills or use a variety of them that may lead you to uncover other career opportunities! Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do! We Recognize Talent: We offer a variety of recognition programs for all levels of employees! Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identity Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401(k) w/ matching, Entertainment Discounts, & Paid Time Off Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering. About SPS: SPS is an award‑winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe. In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies. SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers. Equal Employment Opportunity Statement: SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law. Colorado Only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool. AI Usage Prohibited in Interviews: Applicants are prohibited from using real‑time AI (Artificial Intelligence) tools, prompts, scripts, or real‑time assistance (including but not limited to chatbots, AI‑generated responses, or transcription‑based tools) during any and all interviews over any forum or platform. Reasonable Accommodations: SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time. Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS, can be grounds for immediate termination from this company. #J-18808-Ljbffr SPS-North America