Manufacturing IT Support Engineer
$90k - $140kTata Consultancy Services
Responsibilities Interaction with team members for knowledge sharing, knowledge transition, and issue resolution. Stakeholder management, share regular updates, and assist in preparing operational reports. Triaging issues and coordinating with cross‑functional teams for timely resolution. Follow service management processes (Incident, Change, Capacity, Problem, etc.). Maintain agreed SLA levels and assure quality of delivery at all times. Day‑to‑day incident monitoring and resolution (ServiceNow preferred). Interact with clients (IT & Business users) on functional issues. Develop functionalities as per requirements provided by the customer. Qualifications Good experience as a .Net developer; proficiency in .Net Core, .Net Framework, ASP.NET, VB.NET. Experience on SCADA platforms. Strong experience with SQL and Oracle databases. Working knowledge of ServiceNow and familiarity with Incident, Problem, Change, SLM, and Knowledge Management processes. Good experience with manufacturing customers is an advantage. Bachelor of Computer Science. Managerial Skills Flexible. Excellent communication skills. Continuous learning attitude. Team worker. Meticulous. Benefits Discretionary annual incentive. Comprehensive medical coverage: medical & health, dental & vision, disability planning & insurance, pet insurance plans. Family support: maternity & parental leaves. Insurance options: auto & home insurance, identity theft protection. Convenience & professional growth: commuter benefits, certification & training reimbursement. Time off: vacation, time off, sick leave & holidays. Legal & financial assistance: legal assistance, 401K plan, performance bonus, college fund, student loan refinancing. Salary Base salary range: $90,000 to $140,000 per annum. #J-18808-Ljbffr Tata Consultancy Services
Vacancy posted 1 day ago
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