Salesforce Administrator

: It's a great time to join AAA The Auto Club Group! JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD Job Type: Full time Exempt/Non Exempt: Salary : I. Position Description Primary Duties and Responsibilities (details of the basic job functions): Responsible for the administration and support of all functions built within the Salesforce software product including the verification and resolution of all data imports. The Salesforce Administrator serves as a support contact for users who may need assistance with and/or data from the system. The Salesforce Administrator will aid in maintenance, configuration, reporting, user support tickets, monitoring adoption, and training. Duties may include:

• Under direction from leader, or more senior administrator, provide technical & functional support for Salesforce CRM and Salesforce Field Service including:
  • System modifications relative to business change and user need
  • Resolution of technical application issues
  • Help desk assistance direct to the end user community & potentially through line of business teams
  • Support of the transition of data to Salesforce
  • Delivery of data analytics (reporting, dashboards, etc.) in support of business functions
• Work with business owners on requirements gathering and approval
• Develop, maintain, and constantly improve a reusable repository of tools, templates, best practices, and methodologies to manage the execution of solutions and initiatives being deployed on the Salesforce/Force.com platform.
• Adequately communicate with external vendor technical support to resolve system issues
• Provide On-Call Support

Supervisory Responsibilities (briefly describe, if applicable, or indicate None): none II. Required Qualifications (these are the minimum requirements to qualify) Education (include minimum education and any licensing/certifications):

• BS/BA degree and one to three years related experience and/or training; or equivalent combination of education and experience

Experience:

• Understanding of CRM sales, service & community fundamentals for accounts, contacts, opportunities and cases including custom fields
• Understanding of Salesforce roles, profiles, field level security and permission sets
• Advanced usage of Excel and the Salesforce data loader

Knowledge and Skills:

• Understanding of Salesforce fundamentals including sharing and security
• Understanding of Salesforce Lightning, VisualForce and the Apex language
• User, Role and Profile management with understanding of Role hierarchies
• Ability to process data and datasets using data import wizard and data loader
• Strong organization skills
• Ability to research and interpret technical documentation such as release manuals and install guides
• Ability to effectively present information and respond to questions from groups of users, managers and executives
• Ability to handle and prioritize multiple assignments with minimal direction
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
• Ability to assimilate information provided in various mediums (written, oral, diagram or schedule) and utilize to make sound systems/business decisions

III. Preferred Qualifications

• Certified Salesforce Administrator strongly preferred

• Advanced Certified Salesforce Administrator preferred

How you will benefit:

• Salesforce Administrator will earn a competitive salary of $80,800 to $105,000 annually with annual bonus potential based on performance.
• Excellent and comprehensive benefits packages are just another reason to work for the Auto Club Group. Benefits include:
  • 401k Match
  • Medical
  • Dental
  • Vision
  • PTO
  • Paid Holidays
  • Tuition Reimbursement

IV. FLEX WORK IN WORK ENVIRONMENT This position is currently able to work remotely from a home office location for day-to-day operations unless occasional travel for meetings, collaborative activities, or team building activities is specified by leadership. This is subject to change based on amendments and/or modifications to the ACG Flex Work policy. Important Note: ACG's Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level. The above statements describe the principle and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfil these requirements. The Auto Club Group, and all of its affiliated companies, is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status. Who We Are Become a part of something bigger. The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America. By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life's journey through insurance, travel, financial services, and roadside assistance. And when you join our team, one of the first things you'll notice is that same, whole-hearted, enthusiastic advocacy for each other. We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger. To learn more about AAA The Auto Club Group visit Important Note: ACG's Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level. The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements. The Auto Club Group, and all its affiliated companies, is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status. Regular and reliable attendance is essential for the function of this job. AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position.