Hospitality Team Member

Job Description

Job Description

We are opening a new restaurant in the Upper East Side! We are looking for Front of the House team members to join! 

As a Hospitality Team Member at goop kitchen, you're the heart of the guest experience. You'll be the friendly, knowledgeable face our guests count on — welcoming them in, guiding them through our menu, and making sure every visit feels special. This is a hands-on, people-first role for someone who loves great food, genuinely enjoys taking care of others, and thrives in a fast-paced, positive environment.

Key Responsibilities

• Welcome every guest with warmth and make them feel at home from the moment they walk in
• Share your passion for our food and help guests navigate our menu with confidence
• Anticipate needs, respond to questions with care, and go the extra mile to make every visit memorable

Deliver Exceptional Service

• Execute service with consistency, attention to detail, and a genuine smile
• Stay attentive and present on the floor throughout your shift
• Handle guest feedback graciously and flag any concerns to a leader right away

Keep Things Running Smoothly

• Preparing the lobby, patio, and restrooms for service at the start of each shift, ensuring all guest-facing areas are clean, stocked, and ready
• Confirming the packing station is fully stocked with bags, stickers, desserts, and beverages
• Wiping down all patio tables, chairs, and guest contact surfaces; confirming trash and recycling cans are lined and ready
• Ensuring restrooms are stocked with towels, hand soap, and trash liners at opening and maintained throughout the shift with checks every 30 minutes
• Keeping entry doors, glass, and windows clean and smudge-free throughout the shift
• Welcoming guests, opening doors, assisting with orders, and supporting a positive experience from the moment they arrive to the moment they leave
• Supporting dining area cleanliness continuously — removing trash, wiping down tables, and sweeping so every table looks guest-ready after each visit
• Assisting at the packing station to support accurate, timely order handoff as needed
• Closing out your shift by restocking all supplies, thoroughly cleaning restrooms, and ensuring the opening team is set up for success

Show Up as a Team Player

• Contribute to a respectful, supportive team environment where everyone has each other's backs
• Take pride in your work and hold yourself to a high standard of professionalism
• Embrace feedback as an opportunity to grow and get better every shift

Benefits

• Medical, Dental Vision Insurance*
• 401k match*
• Free shift meal
• Employee discount 
• Opportunity to build and work in a dynamic and innovative environment.
• A chance to make a meaningful impact on a rapidly growing brand.

* depending on eligibility 

What We're Looking For

• Must be at least 18 years of age.
• Previous experience in a restaurant, fast-casual, or hospitality setting is a plus — but a great attitude and willingness to learn matter most
• Genuine love for food, people, and creating a great guest experience
• Strong communication skills and a warm, approachable personality
• Ability to stay calm, organized, and upbeat in a fast-paced environment
• Availability to work evenings, weekends, and holidays as needed
• Ability to stand for extended periods and lift up to 25 lbs

About goop kitchen goop kitchen is an upscale fast-casual concept, founded by Gwyneth Paltrow in 2021, serving real, clean, and delicious food made-to-order. The brand focuses on thoughtfully sourced ingredients and chef-driven menus designed primarily for delivery and takeout.