Administrative Assistant

Administrative Assistant

ShipperHQ is a trusted leader in the e-commerce shipping space, with over 15 years of experience helping merchants deliver better checkout experiences. Founded in 2009, we power shipping logic and checkout optimization for thousands of brands, from DTC disruptors to enterprise retailers, in 150+ countries. Based in Austin with a global team, we're a fast-moving, product-led company shaping the future of e-commerce logistics.

Position Overview

ShipperHQ is seeking a highly organized, proactive, and energetic Administrative Assistant to help keep our team, office, and operations running smoothly. This role is ideal for someone who thrives in a fast-paced environment, enjoys wearing many hats, and takes pride in creating exceptional employee and customer experiences.

As a key member of our team, you'll work across multiple departments, partnering closely with leadership, including the CEO, while supporting day-to-day office operations, company events, employee engagement initiatives, and administrative functions. You'll be the type of person who sees what needs to be done and takes actionwithout waiting to be asked.

This position offers broad exposure across the business and provides an excellent opportunity for professional growth within a dynamic and rapidly growing company.

Responsibilities

Office Operations & Administration

• Manage day-to-day office operations and ensure the office remains organized, welcoming, and productive
• Coordinate office supplies, snacks, beverages, and catering for meetings and events
• Serve as a primary point of contact for building management, vendors, and office service providers
• Assist with expense reporting, invoice processing, and administrative documentation
• Support scheduling and coordination of internal meetings, leadership meetings, and company activities

Employee Experience & Onboarding

• Coordinate onboarding logistics for new employees, including workspace preparation and welcome activities
• Help create and maintain a positive, engaging workplace culture
• Assist with employee recognition programs and engagement initiatives
• Support internal communications and team-building activities

Event Planning & Travel Coordination

• Plan and coordinate internal company events, team offsites, and employee gatherings
• Assist with trade shows, conferences, and external company events
• Arrange travel accommodations including flights, hotels, transportation, and itineraries
• Support event logistics and, when needed, attend events to assist with execution and coordination

Executive & Departmental Support

• Provide administrative support to the CEO and leadership team
• Coordinate calendars, meetings, and schedules across departments
• Assist Marketing and other teams with administrative and operational projects
• Help manage special projects and initiatives as assigned

Qualifications

Required Skills & Experience

• Highly organized with exceptional attention to detail
• Self-starter who works independently with minimal supervision
• Comfortable operating in a dynamic, fast-changing environment
• Strong multitasking and prioritization skills with the ability to manage multiple projects simultaneously
• Excellent verbal and written communication skills
• Strong problem-solving abilities and sound judgment
• Ability to maintain confidentiality and handle sensitive information professionally
• Friendly, outgoing personality with a passion for helping others and building positive relationships
• Technically savvy and comfortable learning new software, systems, and tools quickly
• Proactive mindset with the ability to identify needs and take initiative before being asked
• Strong project coordination and organizational skills

Preferred Qualifications

• Previous experience in office administration, executive support, operations, hospitality, event planning, or a related field
• Experience supporting multiple departments within a growing company

What Success Looks Like

• The office runs smoothly and efficiently
• Employees feel supported, engaged, and connected
• Company events are well-organized and memorable
• Leadership can rely on you to anticipate needs and solve problems proactively
• You become a trusted resource across the organization by building strong relationships and consistently delivering results

Why ShipperHQ?

This is a highly fast-paced environment where no two days will look alike. For the right candidate, with the right attitude, there are fantastic opportunities for career progression. We are an agile, fast-moving team that likes to roll up our sleeves and solve some of the biggest issues in shipping. You will learn more at ShipperHQ in a year than you would in 3 years at other companies, thanks to our collaborative learning culture that fosters continuous growth and innovation.

Benefits and Perks:

• Collaborate with a motivated team, directly tying your results to organizational success
• 22 days of PTO plus public holidays
• 401k Match
• Medical, Dental, and Vision Insurance
• Maternity and Paternity Leave
• This is a hybrid, full-time position working out of our Austin, TX office in the Arboretum Area
• Compensation is based on experience

At ShipperHQ, we're proud to be a team that's as diverse as the merchants we serve. As a member of the e-commerce community, we take responsibility to empower shops large and small to grow and thrive through the power of technology to heart. With honesty, responsiveness, and innovation at the center of all we do, we remain committed to hiring the right people for the job, regardless of race, background, religion, or eccentricity.